Studying the behavior of users in software systems has become an essential task for
software vendors who want to mitigate usability problems and identify automation potentials …

Business information systems support a large variety of business processes and tasks, yet
organizations rarely understand how users interact with these systems. User Behavior …

The elicitation of requirements is central for the development of successful software
products. While traditional requirement elicitation techniques such as user interviews are …

In this paper, I share some insights obtained from the papers from the fifth International
Conference on Outsourcing of Information Services (ICOIS), while drawing upon the broader …

The shift from on-premise to cloud enterprise software has fundamentally changed the
interactions between software vendors and users. Since enterprise software users are now …

This paper introduces a novel approach to studying user behavior through the User
Behavior Mining Framework, analyzing a unique log of 948,251 complex user interaction …

Advances in digital technologies have significantly increased the speed of digitalization in
the new millennium. Such digitalization occurs across various levels, such as the individual …

Public health measures are curtailing the COVID-19 pandemic's spread but also impact
individual and societal well-being. Altogether, they test the social resilience of communities …