The role of digitalization in business and management: a systematic literature review
E Calderon-Monge, D Ribeiro-Soriano - Review of managerial science, 2024 - Springer
Digitalization is a powerful engine for economic growth in the world. In 2018, digitally
transformed firms represented 13.5 billion US dollars of global GDP and, towards the end of …
transformed firms represented 13.5 billion US dollars of global GDP and, towards the end of …
[HTML][HTML] Applications of text mining in services management: A systematic literature review
S Kumar, AK Kar, PV Ilavarasan - International Journal of Information …, 2021 - Elsevier
The importance of text mining is increasing in services management as the access to big
data is increasing across digital platforms enabling such services. This study adopts a …
data is increasing across digital platforms enabling such services. This study adopts a …
Can enterprise digitization improve ESG performance?
M Fang, H Nie, X Shen - Economic Modelling, 2023 - Elsevier
In the era of digital economy, every enterprise has to face digitization, but there is limited
literature to investigate the impact of enterprise digitization on ESG performance. This paper …
literature to investigate the impact of enterprise digitization on ESG performance. This paper …
Past, present, and future of electronic word of mouth (EWOM)
Communication platforms are undergoing a transition from physical to digital spaces. The
Internet has radically changed the business scenario wherein people have become the …
Internet has radically changed the business scenario wherein people have become the …
Social commerce: Factors affecting customer repurchase and word-of-mouth intentions
N Meilatinova - International Journal of Information Management, 2021 - Elsevier
Social commerce refers to an extension of e-commerce sites, integrated with social media
and Web 2.0 technology to encourage online purchases and interactions with customers …
and Web 2.0 technology to encourage online purchases and interactions with customers …
[HTML][HTML] Digitization capability and the digitalization of business models in business-to-business firms: Past, present, and future
T Ritter, CL Pedersen - Industrial marketing management, 2020 - Elsevier
While the use of data in business-to-business marketing is not a new phenomenon, the
digitization and digitalization of business-to-business firms' business models have recently …
digitization and digitalization of business-to-business firms' business models have recently …
[HTML][HTML] The influence of social media eWOM information on purchase intention
This study investigates the relationship between information characteristics and consumers'
behaviours in regards to electronic word of mouth, such as information quality, information …
behaviours in regards to electronic word of mouth, such as information quality, information …
Conceptualizing the electronic word-of-mouth process: What we know and need to know about eWOM creation, exposure, and evaluation
Electronic word of mouth (eWOM) is a prevalent consumer practice that has undeniable
effects on the company bottom line, yet it remains an over-labeled and under-theorized …
effects on the company bottom line, yet it remains an over-labeled and under-theorized …
The effects of social commerce environmental characteristics on customers' purchase intentions: The chain mediating effect of customer-to-customer interaction and …
P Liu, M Li, D Dai, L Guo - Electronic Commerce Research and …, 2021 - Elsevier
Through the combination of e-commerce and social media, social commerce has the
potential to significantly influence customers' purchase intentions. However, the …
potential to significantly influence customers' purchase intentions. However, the …
Perceived usefulness of online customer reviews: A review mining approach using machine learning & exploratory data analysis
Online customer reviews, considered as electronic word of mouth, have become very useful
in the era of e-commerce as they facilitate future purchase decisions. The present study …
in the era of e-commerce as they facilitate future purchase decisions. The present study …