Awareness of antecedents and consequences of trust in m-commerce can enable m-
commerce service providers to design suitable marketing strategies. Present study …

Purpose This study aims to investigates customer satisfaction from the use of bank chatbots
and the effect of perceived trust in chatbots and banks' reputation on customer satisfaction …

Considering the importance of customer trust in the m-commerce domain, this study aims to
examine the role of technology acceptance model (TAM) factors, mobile service quality (M …

Purpose The increasing number of banks in the Ghanaian banking industry has brought
about intense competition in the industry. The purpose of this paper is, therefore, to examine …

Determining the role of service quality, trust and commitment to customer loyalty for telecom
service users: a PLS-SEM approach | Emerald Insight Books and journals Case studies Expert …

Islamic banks have faced many challenges either from rivals or customers who look for
better products and services. This study examined both the direct and mediating effects of …

Waiting time appears to be an unavoidable part of the service industry, particularly at the
airport, where you may encounter delays due to check-in, screening, and other activities …

The study investigates how service quality and perceived value influence the brand loyalty
of Lion Air customers in Denpasar City and how these relationships are mediated by …

The increasing growth of new hotels in the Malaysian domestic market indicates that the
hospitality and tourism industry is growing rapidly. As a result, there will be high competition …

Today, the banking sector plays a significant role due to the substantial increase in the
number of banks and has become an intensely competitive field. The purpose of this paper …