Background. Preventable harm from medical care has been extensively documented in the
inpatient setting. Emergency medical services (EMS) providers care for patients in dynamic …

Objective. Telephone triage in patients requesting help may compromise patient safety,
particularly if urgency is underestimated and the patient is not seen by a physician. The aim …

Background: In recent years, there has been a growth in the use of triage nurses to decrease
general practitioner (GP) workloads and increase the efficiency of telephone triage. The …

Background The triage of patients in prehospital care is a difficult task, and improved risk
assessment tools are needed both at the dispatch center and on the ambulance to …

Aim. This paper is a report of the synthesis of evidence on the appropriateness of, and
compliance with, telephone triage decisions. Background. Telephone triage plays an …

Teleconsultation has become one of the most important and sometimes the only possible
forms of communication between healthcare professionals (HCPs) and their patients during …

Background In England in 2015/16, ambulance services responded to nearly 11 million
calls. Ambulance Quality Indicators show that half of the patients receiving a response by …

Aim To evaluate a telephone nurse triage model in terms of appropriateness of referrals to
the appropriate level of care, patient's compliance with given advice and costs. Background …

Objectives: Emergency ambulance services do not transport all patients to hospital.
International literature reports non-transport rates ranging from 3.7–93.7%. In 2017, 38% of …

Abstract Background The Emergency Medical Service (EMS) in Germany is increasingly
challenged by strongly rising demand. Speculations about a greater utilisation for minor …