Improved beluga whale optimization for solving the simulation optimization problems with stochastic constraints

SC Horng, SS Lin - Mathematics, 2023 - mdpi.com
Simulation optimization problems with stochastic constraints are optimization problems with
deterministic cost functions subject to stochastic constraints. Solving the considered problem …

A simulation-based decomposition approach for two-stage staffing optimization in call centers under arrival rate uncertainty

TA Ta, W Chan, F Bastin, P L'Ecuyer - European Journal of Operational …, 2021 - Elsevier
We study a solution approach for a staffing problem in multi-skill call centers. The objective
is to find a minimal-cost staffing solution while meeting a target level for the quality of service …

Adaptive Weighted Optimization Framework for Multiobjective Long-Term Planning of Concentrate Ingredients in Copper Industry

H Zhang, J Zhao, H Leung… - IEEE Transactions on …, 2022 - ieeexplore.ieee.org
The multiobjective long-term concentrate ingredient planning (MLCIP) plays an important
role in modern smelting production measurement systems. MLCIP is a constrained …

A Logistic Regression and Linear Programming Approach for Multi-Skill Staffing Optimization in Call Centers

TA Ta, T Mai, F Bastin, P l'Ecuyer - 2022 Winter Simulation …, 2022 - ieeexplore.ieee.org
We study a staffing optimization problem in multi-skill call centers. The objective is to
minimize the total cost of agents under some quality of service (QoS) constraints. The key …

Joint chance-constrained staffing optimization in multi-skill call centers

TT Dam, TA Ta, T Mai - Journal of Combinatorial Optimization, 2022 - Springer
This paper concerns the staffing optimization problem in multi-skill call centers. The
objective is to find a minimal cost staffing solution while meeting a target level for the quality …

Optimization of Medical Staffing Costs in Hospital Emergency Departments

SC Horng, SS Lin, HC Yeh - 2023 International Automatic …, 2023 - ieeexplore.ieee.org
Health system managers should determine how to choose the medical staff configuration in
each service within the constraints concerning the mean waiting time of all patients. Hospital …

[PDF][PDF] A LOGISTIC REGRESSION AND LINEAR PROGRAMMING APPROACH FOR MULTI-SKILL STAFFING OPTIMIZATION IN CALL CENTERS

B Feng, G Pedrielli, Y Peng, S Shashaani, E Song… - www-labs.iro.umontreal.ca
We study a staffing optimization problem in multi-skill call centers. The objective is to
minimize the total cost of agents under some quality of service (QoS) constraints. The key …