This paper reviews Information Systems (IS) literature that is relevant to Information
Technology Governance (ITG) and examines how it informs Accounting Information Systems …

Purpose The purpose of this paper is to review the service quality (SQ) literature in order to
understand issues involved in its conceptualization and operationalization …

After sales services (ASS) are activities that take place after the purchase of the product by
customers and are devoted to supporting customers in the use and disposal of goods. ASS …

Abstract e‐Learning courses are fast becoming common‐place, yet the success of these
online courses varies considerably. Since limited research addresses the issue of e …

This research uses a solution based on a combined grey-fuzzy DEMATEL method to deal
with the objective of the study. This study is aimed to present a perception approach to deal …

Over the past decade, hospitals in Greece have made significant investments in adopting
and implementing new hospital information systems (HISs). Whether these investments will …

Quality affects the performance of the product or service as well as customer satisfaction.
This fact is genuinely important when it comes to how the consumer interprets the …

The primary objective of this article is twofold:(i) constructing a scale for measuring e-service
quality, and (ii) examining the effects of the dimensions of e-service quality on the various …

Travel information is one of the factors that contribute to the quality of public transport. In
particular, integrated multimodal travel information (IMTI) is expected to affect customers' …

Business organizations make considerable use of professional services. However, it has
received less attention in the context of professional business services than of other …