Customer emotion research in hospitality and tourism: conceptualization, measurements, antecedents and consequences
Purpose To clarify inconsistencies in the emotion elicitation process and to suggest avenues
for advancing emotion research, this study aims to conduct a systematic review of emotion …
for advancing emotion research, this study aims to conduct a systematic review of emotion …
Ethical work climate, organizational identification, leader-member-exchange (LMX) and organizational citizenship behavior (OCB). A study of three star hotels in …
CC Teng, ACC Lu, ZY Huang, CH Fang - 2020 - cabidigitallibrary.org
Purpose: This paper aims to propose and test a moderated mediation model examining the
relationships among ethical work climate, organizational identification, leader-member …
relationships among ethical work climate, organizational identification, leader-member …
[HTML][HTML] Can AI chatbots help retain customers? An integrative perspective using affordance theory and service-domain logic
Chatbots' role in service contexts is changing to ensure better connectedness with
customers in the digital marketing era. Thus, developing an understanding of how to …
customers in the digital marketing era. Thus, developing an understanding of how to …
Measures of workplace inclusion: a systematic review using the COSMIN methodology
Purpose To systematically assess the measurement properties and the quality of the
evidence for measures of inclusion or exclusion at work. Methods Comprehensive searches …
evidence for measures of inclusion or exclusion at work. Methods Comprehensive searches …
Community citizenship behavior in rural tourism destinations: Scale development and validation
MY Wu, X Wu, QC Li, Y Tong - Tourism Management, 2022 - Elsevier
This study considers that hosts can be active builders in rural tourism destinations. By
extending the concept of organizational citizenship behavior (OCB) to rural tourism …
extending the concept of organizational citizenship behavior (OCB) to rural tourism …
The sequential relationships of hotel employees' perceived justice, commitment, and organizational citizenship behaviour in a high unemployment context
T Aguiar-Quintana, Y Araujo-Cabrera, S Park - Tourism Management …, 2020 - Elsevier
The aim of this study is to examine the relationship between justice perceptions of hotel
employees in international hotels and work-related variables, such as organizational …
employees in international hotels and work-related variables, such as organizational …
Feeling empowered and doing good? A psychological mechanism of empowerment, self-esteem, perceived trust, and OCBs
Building on agency theory and signaling theory, this study investigated the psychological
mechanism of how empowerment impacts hotel frontline employees' self-esteem, perceived …
mechanism of how empowerment impacts hotel frontline employees' self-esteem, perceived …
The impact of abusive supervision and co-worker support on hospitality and tourism student employees' turnover intentions in Ecuador
Ram (2015. Hostility or hospitality? A review on violence, bullying and sexual harassment in
the tourism and hospitality industry. Current Issues in Tourism. doi: 10.1080/13683500.2015 …
the tourism and hospitality industry. Current Issues in Tourism. doi: 10.1080/13683500.2015 …
Using fuzzy DEMATEL in modeling the causal relationships of the antecedents of organizational citizenship behavior (OCB) in the hospitality industry: A case study in …
This paper attempts to identify the antecedents of organizational citizenship behavior (OCB)
in the hospitality industry and to determine their causal relationships. As a case study …
in the hospitality industry and to determine their causal relationships. As a case study …
Hospitality servicescape effects on customer-employee interactions: A multilevel study
Servicescapes are the manmade environments where hospitality activities, such as dining
and lodging, occur. For more than two decades tourism and hospitality research has sought …
and lodging, occur. For more than two decades tourism and hospitality research has sought …