Can I trust my AI friend? The role of emotions, feelings of friendship and trust for consumers' information-sharing behavior toward AI
Research background: AI devices and robots play an increasingly important role in
consumers' everyday life, by accompanying the consumer all day long. This presence has …
consumers' everyday life, by accompanying the consumer all day long. This presence has …
An empirical study on the dark side of service employees' AI awareness: Behavioral responses, emotional mechanisms, and mitigating factors
S Zhou, N Yi, R Rasiah, H Zhao, Z Mo - Journal of Retailing and Consumer …, 2024 - Elsevier
Drawing on the stressor-emotion model, our study unveils a multi-faceted moderated
mediation model that delineates how artificial intelligence (AI) awareness influences …
mediation model that delineates how artificial intelligence (AI) awareness influences …
[HTML][HTML] AI meets the shopper: psychosocial factors in ease of use and their effect on E-Commerce purchase intention
The evolution of e-retail and the contribution of artificial intelligence in improving algorithms
for greater customer engagement highlight the potential of these technologies to develop e …
for greater customer engagement highlight the potential of these technologies to develop e …
The mediating effect of user satisfaction and the moderated mediating effect of AI anxiety on the relationship between perceived usefulness and subscription payment …
Y Liu, Y Park, H Wang - Journal of Retailing and Consumer Services, 2025 - Elsevier
Generative AI applications like ChatGPT from OpenAI help users reach new levels of
productivity. ChatGPT has gained countless new users signing up and sharing use cases …
productivity. ChatGPT has gained countless new users signing up and sharing use cases …
Appraisal factors of sustainable purchase intentions in online shopping platform context: PLS-SEM with theory extensions
Consumers and online applications are rapidly adopting sustainable purchase practices.
However, there is a significant gap in research regarding the multi-mediation factors of …
However, there is a significant gap in research regarding the multi-mediation factors of …
Self as source: The interplay of sharing eWOM with consumer engagement and incentive acceptance
Online retailers have acknowledged the efficacy of leveraging electronic Word of Mouth
(eWOM) sharing on social media as a promotional tactic that significantly affects consumers' …
(eWOM) sharing on social media as a promotional tactic that significantly affects consumers' …
Optimizing consumer engagement and repurchase intentions: The role of strategic post-purchase communication
P Owusu, Z Li, AY Omari-Sasu - Journal of Retailing and Consumer …, 2025 - Elsevier
The identity-based motivation theory has been used to explain how a person's identity
influences his behavior. Through three different studies, we apply the identity-based …
influences his behavior. Through three different studies, we apply the identity-based …
Artificial intelligent housekeeper based on consumer purchase decision: a case study of online E-commerce
Y Guo, Q Tang, H Wang, M Jia, W Wang - Industrial Management & …, 2024 - emerald.com
Purpose The rise of artificial intelligence (AI) and machine learning has largely promoted the
emergence of “autonomous decision-making”(ADM). This paper aims to establish a …
emergence of “autonomous decision-making”(ADM). This paper aims to establish a …
Exploring the impact of AI enhancement on the sports app community: Analyzing human-computer interaction and social factors using a hybrid SEM-ANN approach
G Xie, X Wang - International Journal of Human–Computer …, 2024 - Taylor & Francis
The iteration of AI technology has enhanced the industry competitiveness of sports apps and
brought a new emotional experience to users. However, the community function of AI …
brought a new emotional experience to users. However, the community function of AI …
Realisation that online advertisements are misleading: Involvement of middle-aged and older adults with botanical dietary supplements
Y Sun, J Zhang, Y Li - Journal of Retailing and Consumer Services, 2024 - Elsevier
This study designed media-rich online botanical dietary supplement advertisements that
contained misleading claims and probed factors affecting the purchase intention of mature …
contained misleading claims and probed factors affecting the purchase intention of mature …