The global tourism industry has already suffered an enormous loss due to COVID-19
(Coronavirus Disease 2019) in 2020. Crisis management, including disaster management …

Purpose Crisis communication is an essential component of crisis management in
hospitality and tourism. Yet few studies have offered a clear impression of the state of …

The hospitality and tourism industry for a variety of reasons is vulnerable to crises of various
origins and scope. Thereby, research regarding crises in this industry has received …

The COVID-19 pandemic has severely affected the hospitality industry. Many have treated
the crisis as a temporary shock. However, there are those who see it as a turning point …

The COVID-19 outbreak has changed rapidly the business operation and travel behavior of
global communities and calls for research on resilience. This study aims to identify the …

This research note explores the evolutionary process of corporate crisis communication to
understand how international hotel enterprises respond to the present pandemic. Corpus …

Purpose This research examines how chain hotels respond to the crisis in the context of
situational crisis communication, focusing on the first emergence of the COVID-19 crisis and …

The purpose of this study was to provide empirical insights into event professionals'
approaches to risk and crisis management and resilience. This study was guided by an …

The global COVID-19 pandemic—and the ensuing safety measures—has inflicted a
debilitating blow against the lodging industry by transforming tourism patterns and …

This paper identifies specific types of dynamic capabilities that enable tourism firms to
survive the crisis caused by the Libyan civil war. The literature on dynamic capabilities has …