Banking service quality literature: a bibliometric review and future research agenda

RJ Patel, A Siddiqui - Qualitative Research in Financial Markets, 2023 - emerald.com
Purpose The purpose of this paper is to perform a meta-bibliometric analysis of the banking
service quality and to provide various research streams. Another goal is to provide future …

[HTML][HTML] The impact of technology service quality on Bangladeshi banking consumers' satisfaction during the pandemic situation: Green development and innovation …

MR Khan, MT Pervin, MZU Arif, SMK Hossain - Innovation and Green …, 2024 - Elsevier
The present study examined the anticipated technology service quality of private commercial
banks in Bangladesh, with a particular emphasis on the satisfaction of e-consumers …

Guardians of the vault: unmasking online threats and fortifying e-banking security, a systematic review

I Ahmad, S Khan, S Iqbal - Journal of Financial Crime, 2024 - emerald.com
Purpose The purpose of this paper is to investigate and analyze the adoption of digital
technologies in the banking industry and its impact on the rise of digital fraudulent activities …

Understanding the usability of retail fashion brand chatbots: Evidence from customer expectations and experiences

U Aslam - Journal of Retailing and Consumer Services, 2023 - Elsevier
The existing literature suggests that chatbots tend to provide automated and generic
responses that may not fully address complex customer inquiries, particularly when …

[HTML][HTML] Impact of dynamic capabilities on digital transformation and innovation to improve banking performance: A TOE framework study

A Abdurrahman, A Gustomo, EA Prasetio - Journal of Open Innovation …, 2024 - Elsevier
The focus of this research revolves around applying the dynamic capabilities (DC)
considering technological, organizational, and environmental dimensions (TOE framework) …

Marketing, communication, banking, and Fintech: personalization in Fintech marketing, enhancing customer communication for financial inclusion

LB Benjamin, P Amajuoyi, KB Adeusi - International Journal of …, 2024 - fepbl.com
This paper explores the intersection of marketing, communication, banking, and fintech, with
a focus on personalization in fintech marketing and enhancing customer communication for …

Understanding the process of meanings, materials, and competencies in adoption of mobile banking

M Naeem, W Ozuem, K Howell, S Ranfagni - Electronic Markets, 2022 - Springer
COVID-19 has changed the way people live, bank, shop, and work by moving them toward
digitalization. It has also driven the trend toward a cashless society, and this change has …

Evaluating the perceived quality of mobile banking applications in croatia: an empirical study

T Orehovački, L Blašković, M Kurevija - Future Internet, 2022 - mdpi.com
Mobile banking is nowadays a standard service provided by banks worldwide because it
adds convenience for people. There is no more rushing to a bank or waiting in lines for a …

Artificial intelligence features and expectation confirmation theory in digital banking apps: Gen Y and Z perspective

P Bhatnagr, A Rajesh - Management Decision, 2024 - emerald.com
Purpose This study aimed to explore the impact of Artificial Intelligence (AI) characteristics,
namely Perceived Animacy (PAN), perceived intelligence (PIN), and perceived …

Exploring the Impact of Mobile App Quality on consumers' Online Intention to Transact

L Xie, T Zhu, S Liu, TC Huan - International Journal of …, 2024 - Wiley Online Library
This study constructed a research framework for exploring the relationship between the
three dimensions of app quality (system quality, information quality, and service quality), flow …