Although knowledge management relying on data from social networks has become an
integral part of common practices, there needs to be a well-defined body of knowledge that …

The adoption of social media metrics by small and medium-sized enterprises (SMEs) has
become a critical tool for engaging customers and enhancing strategic outcomes. However …

Purpose The purpose of this study is to conceptualize and analyze a framework that
provides greater understanding toward the impact of service recovery antecedents such as …

Social media has facilitated interaction between businesses and consumers, and
consequently, has seen rapid growth as a communication channel by a number of smaller …

Despite extensive research on psychological distress, studies that examine how social
media usage impacts psychological distress are notably missing. This study employs the …

This Handbook provides a comprehensive overview of trends and issues in the global
supply and demand on tourism. With contributions from 70 authors, this Handbook …

Purpose The present study intends to shed light on behaviour of customers towards usage
of social media for purchasing decisions. The study proposes an extension to technology …

Social media platforms have in the last decade been widely used in the workplace. Although
many organizations use multiple social media platforms for different purposes, recent …

This study examines how organisations can respond effectively to negative user-generated
content (NUGC) about their corporate social responsibility (CSR) on social media …

Purpose: The aim of this study is to examine innovative business ideas to ensure the
sustainable development of the hospitality industry through their practical implementation in …