The state of the heart: Emotional labor as emotion regulation reviewed and revised.
AA Grandey, RC Melloy - Journal of occupational health …, 2017 - psycnet.apa.org
Emotional labor has been an area of burgeoning research interest in occupational health
psychology in recent years. Emotional labor was conceptualized in the early 1980s by …
psychology in recent years. Emotional labor was conceptualized in the early 1980s by …
Emotional labor at a crossroads: Where do we go from here?
AA Grandey, AS Gabriel - Annu. Rev. Organ. Psychol. Organ …, 2015 - annualreviews.org
Three decades after its introduction as a concept, emotional labor—regulating emotions as
part of the work role—is fully on the map in organizational behavior and organizational …
part of the work role—is fully on the map in organizational behavior and organizational …
Funders' positive affective reactions to entrepreneurs' crowdfunding pitches: The influence of perceived product creativity and entrepreneurial passion
This study draws upon affective events theory, research regarding funders' perceptions, and
research regarding expectation alignment between products and their presenters to develop …
research regarding expectation alignment between products and their presenters to develop …
[图书][B] Essentials of organizational behavior
SP Robbins, TA Judge - 2018 - thuvienso.hoasen.edu.vn
This book teaches readers how to communicate and interact within organizations, through
real-world scenarios. The text offers comprehensive coverage of key organizational …
real-world scenarios. The text offers comprehensive coverage of key organizational …
Emotion work: A work psychology perspective
Emotion work, the management of feelings and emotional displays in response to emotion
work requirements, can have both positive and negative effects on well-being and …
work requirements, can have both positive and negative effects on well-being and …
Four decades of frontline service employee research: an integrative bibliometric review
We conducted a comprehensive review of empirical research related to frontline service
employees over the past four decades (1980-2020). Utilizing a bibliometric mapping …
employees over the past four decades (1980-2020). Utilizing a bibliometric mapping …
Turnover intentions in a call center: The role of emotional dissonance, job resources, and job satisfaction
Background Turnover intentions refer to employees' intent to leave the organization and,
within call centers, it can be influenced by factors such as relational variables or the …
within call centers, it can be influenced by factors such as relational variables or the …
Authentic leadership and leaders' mental well-being: An experience sampling study
Research on authentic leadership has yielded important insights about its effects on
subordinates. However, its consequences for the leaders themselves remain largely …
subordinates. However, its consequences for the leaders themselves remain largely …
Group emotions: Cutting the Gordian knots concerning terms, levels of analysis, and processes
Research has established that groups are pervaded by feelings. But group emotion
research within organizational science has suffered in recent years from a lack of …
research within organizational science has suffered in recent years from a lack of …
To thine own self be true? Facades of conformity, values incongruence, and the moderating impact of leader integrity
When employees feel that their values do not match those of the organization, they often
respond by pretending to fit in. We examine how leader integrity influences the tendency to …
respond by pretending to fit in. We examine how leader integrity influences the tendency to …