A review of short-term event studies in operations and supply chain management
The short-term event study method, grounded in the Efficient Market Hypothesis, is one of
the most widely used tools for quantifying the impact of a specific event on a firm's …
the most widely used tools for quantifying the impact of a specific event on a firm's …
Airline crew scheduling: Models and algorithms
The airline crew scheduling problem has become a crucial but challenging task for
commercial airlines for decades. Airlines are operating with two types of air crew: cockpit …
commercial airlines for decades. Airlines are operating with two types of air crew: cockpit …
Inclusive manufacturing: The impact of disability diversity on productivity in a work integration social enterprise
S Narayanan, E Terris - Manufacturing & Service Operations …, 2020 - pubsonline.informs.org
Problem definition: This study examines the impact of disability diversity on the productivity
of apparel manufacturing teams in the context of a work integration social enterprise. Two …
of apparel manufacturing teams in the context of a work integration social enterprise. Two …
A research framework for business models: what is common among fast fashion, e-tailing, and ride sharing?
GP Cachon - Management science, 2020 - pubsonline.informs.org
Every firm has a business model, which is the collection of strategic decisions that determine
how the firm generates a sustainable enterprise through the creation of enough value (its …
how the firm generates a sustainable enterprise through the creation of enough value (its …
Influencing factors on airplane boarding times
The topic of airplane boarding is receiving increasing attention in practice and in the
scientific literature. Shorter boarding times can reduce the time an airplane spends at the …
scientific literature. Shorter boarding times can reduce the time an airplane spends at the …
Air passengers' willingness to pay for ancillary services on long-haul flights
P Chiambaretto - Transportation Research Part E: Logistics and …, 2021 - Elsevier
While ancillary services were initially provided by legacy carriers on short-and medium-haul
flights, the emergence of long-haul low-cost carriers has contributed to the adoption of …
flights, the emergence of long-haul low-cost carriers has contributed to the adoption of …
The impact of AI-based conversational agent on the firms' operational performance: Empirical evidence from a call center
Z Zhang, B Li, L Liu - Applied Artificial Intelligence, 2023 - Taylor & Francis
Artificial intelligence (AI) based conversational agent is widely used in the service industry.
Although some studies have investigated the impact of AI on customers, little research has …
Although some studies have investigated the impact of AI on customers, little research has …
How price dispersion changes when upgrades are introduced: Theory and empirical evidence from the airline industry
This paper studies the effect of introducing a new vertical differentiation strategy, paying for
an upgrade to a premium product after purchasing the base product, on the price dispersion …
an upgrade to a premium product after purchasing the base product, on the price dispersion …
Baggage fees, operational performance and customer satisfaction in the US air transport industry
In recent years, there has been a “de-bundling” trend in the US airline industry, where
specific services that used to be included in a ticket fare are now priced separately. Although …
specific services that used to be included in a ticket fare are now priced separately. Although …
Impact of penalty cost on customers' booking decisions
We study a novel newsvendor‐type problem where the information on demand quantity is
not exogenously given. The customer needs to make the booking decision based on her …
not exogenously given. The customer needs to make the booking decision based on her …