Vulnerability on the frontline: systematic review and meta-analysis of frontline employee vulnerability
Purpose The current research aims to introduce the concept of frontline employee (FLE)
vulnerability and examine its antecedents and consequences using a framework grounded …
vulnerability and examine its antecedents and consequences using a framework grounded …
Impact of Hotel Employees' Psychological Well-Being on Job Satisfaction and Pro-Social Service Behavior: Moderating Effect of Work–Life Balance
HS Jung, YH Hwang, HH Yoon - Sustainability, 2023 - mdpi.com
This study investigates how deluxe hotel employees' perceptions of their own psychological
well-being impact their job satisfaction and pro-social service behavior. It also examines the …
well-being impact their job satisfaction and pro-social service behavior. It also examines the …
Research on service frontline employees: a science–practice perspective
D Solnet, M Golubovskaya - Journal of Service Management, 2023 - emerald.com
Purpose This article aims to build on the insights from the systematic reviews included in this
special issue (SI) on frontline service employees (FLE) by adding practitioner perspectives …
special issue (SI) on frontline service employees (FLE) by adding practitioner perspectives …
Workplace ostracism and employee wellbeing: A conservation of resource perspective
Introduction As a common phenomenon of workplace ostracism in corporate management, it
is urgent to clarify how it affects employee well-being. Methods Based on Conservation of …
is urgent to clarify how it affects employee well-being. Methods Based on Conservation of …
Health-protective instinct and emotional exhaustion: The why and when perceived COVID-19 infectability emotionally drains frontline employees during a pandemic.
Frontline employees (FLEs) faced double exposure during the COVID-19 pandemic—
exposure to infection contagion and potential job loss. Such situations take an enormous …
exposure to infection contagion and potential job loss. Such situations take an enormous …
War vs pandemic—investigating the type of extreme context as a moderator of extreme-context perception effects on work alienation and its organisational outcomes
With many organisations operating in challenging circumstances such as military conflicts
and pandemics, a growing body of research has investigated the effects of extreme-context …
and pandemics, a growing body of research has investigated the effects of extreme-context …
[HTML][HTML] Do individual differences in perceived vulnerability to disease shape employees' work engagement?
J Shi, AS Cook, M van Vugt, AB Bakker - Personality and Individual …, 2025 - Elsevier
The COVID-19 pandemic posed a significant impact on employees' work outcomes
worldwide. However, it remains unclear whether some employees fared worse than others …
worldwide. However, it remains unclear whether some employees fared worse than others …
Burnout among public health workers in Canada: a cross-sectional study
Background This study presents the prevalence of burnout among the Canadian public
health workforce after three years of the COVID-19 pandemic and its association with work …
health workforce after three years of the COVID-19 pandemic and its association with work …
Safety “works”: the influence of safety coaching on work engagement
Purpose During the COVID-19 pandemic, organizations undertook initiatives such as safety
coaching to ensure the safety of their employees and to prevent the spread of the disease …
coaching to ensure the safety of their employees and to prevent the spread of the disease …
FLEs' concerns with misbehaving customers in the time of COVID and beyond
Purpose This research investigates the impact of customer rule violation issues on frontline
employees'(FLEs') burnout due-to-customers. A model and hypotheses are developed using …
employees'(FLEs') burnout due-to-customers. A model and hypotheses are developed using …