The recent outbreak of Novel Coronavirus COVID-19 has led to a global panic due to its fatal
nature. Malaysia is currently being aware of this pandemic disease and the government has …

Hotel industry is seeing many challenges because of the market challenges due to perfect
competition market. Among these challenges quality assurance and quality control has …

Customer is considered as the king in the world of business. The issue of customer
satisfaction in electronics home appliances has received greater attention from academics …

The aim of this study was to analyze hotel brand loyalty (HBL) based on a systematic
literature review conducted according to the preferred reporting items for systematic reviews …

This paper explores the importance of customer in strategic marketing in the values of
customer satisfaction and loyalty. The role of customer for organizations in the 21st century …

The data from the current research forms part of a broader study that analyzes the
association between perceived price fairness, customer satisfaction, trust, and loyalty among …

Customer plays an important role for business as a profit generator, core of business
strategy and brand ambassador of the business. Due to the important role played by …

The strict contactless management measures that have been implemented to control the
spread of the COVID-19 pandemic have severely limited the ability of hotel staff to provide …

Past research indicates that there is serious connection between trust and customer
satisfaction. The study is outlined by the fact that trust and customer satisfaction give impact …

Pada era globalisasi sekarang, industri jasa seperti usaha makanan dan minuman sedang
berkembang pesat di Indonesia. Dari segi penataan makanan dan minuman yang unik …