The point of departure for this study is the understanding of customer relationship
management (CRM) as a set of technological solutions key for efficient business …

Purpose The objective of this study is to analyze the influence of the structural capital of
SMEs in the capacity of innovation and organizational performance, in the context of an …

Purpose–Organizational knowledge assets are key organizational factors responsible for
firm innovation, as well as effective management. Traditionally, a good piece of research …

This article seeks to clarify the impact of human capital on the innovation capacity of
companies. We employ the literature review and some personals interpretations. Results …

Purpose This paper concentrates on the antecedents of external knowledge acquisition of
companies based on their inter-organizational relationships. Specifically, it considers social …

En el actual contexto socioeconómico, buena parte del logro del éxito empresarial se debe
a los esfuerzos continuados que hace la empresa en el ámbito de la innovación …

The role of intellectual capital on process and products innovation. Empirical study in SMEs
in an emerging country | Emerald Insight Books and journals Case studies Expert Briefings …

Managing customer knowledge is a key of source for SMEs. The principal aim of this paper
is to provide empirical evidence on the direct effects of two specific strategic resources …

Firms' innovation positively affects their competitiveness and thus their financial
performance. To bridge the research gap in the theoretical framework of dynamic …

La innovación está relacionada con el crecimiento de las economías y de las empresas, y
en un entorno cambiante como el actual, se presenta como una herramienta fundamental …