Customer satisfaction with Restaurants Service Quality during COVID-19 outbreak: A two-stage methodology
Online reviews have been used effectively to understand customers' satisfaction and
preferences. COVID-19 crisis has significantly impacted customers' satisfaction in several …
preferences. COVID-19 crisis has significantly impacted customers' satisfaction in several …
Analysis of customers' satisfaction with baby products: The moderating role of brand image
M Nilashi, RA Abumalloh, S Samad, M Alrizq… - Journal of Retailing and …, 2023 - Elsevier
The previous experience of customers is assessed by textual reviews and ratings to reflect
their levels of satisfaction with the service or product. Online reviews and ratings have …
their levels of satisfaction with the service or product. Online reviews and ratings have …
Machine learning applied to tourism: A systematic review
JCS Núñez, JA Gómez‐Pulido… - … Reviews: Data Mining …, 2024 - Wiley Online Library
The application of machine learning techniques in the field of tourism is experiencing a
remarkable growth, as they allow to propose efficient solutions to problems present in this …
remarkable growth, as they allow to propose efficient solutions to problems present in this …
Text mining approach to explore determinants of grocery mobile app satisfaction using online customer reviews
A Kumar, S Chakraborty, PK Bala - Journal of retailing and consumer …, 2023 - Elsevier
In recent years, there has been proliferation of grocery mobile apps as grocery shopping on
mobile has found increasing acceptance among customers accelerated by multiple factors …
mobile has found increasing acceptance among customers accelerated by multiple factors …
Examining tourist citizenship behaviors through affective, cognitive, behavioral engagement and reputation: Symmetrical and asymmetrical approaches
Although various studies have addressed customer citizenship behaviors and customer
brand engagement, the effect of tourists' pandemic-related destination brand reputation …
brand engagement, the effect of tourists' pandemic-related destination brand reputation …
Exploring antecedents impacting user satisfaction with voice assistant app: A text mining-based analysis on Alexa services
Abstract The Amazon Alexa app is one of the most widely used voice assistant apps to
manage customer information-seeking behavior and voice shopping. It provides …
manage customer information-seeking behavior and voice shopping. It provides …
Machine learning and marketing: A systematic literature review
Even though machine learning (ML) applications are not novel, they have gained popularity
partly due to the advance in computing processing. This study explores the adoption of ML …
partly due to the advance in computing processing. This study explores the adoption of ML …
[HTML][HTML] Exploring customer concerns on service quality under the COVID-19 crisis: A social media analytics study from the retail industry
The COVID-19 pandemic has triggered a set of government policies and supermarket
regulations, which affects customers' grocery shopping behaviours. However, the specific …
regulations, which affects customers' grocery shopping behaviours. However, the specific …
[HTML][HTML] Impacts of COVID-19 on the post-pandemic behaviour: The role of mortality threats and religiosity
This study explores the influence of intra-pandemic perceptions on travellers' post-pandemic
hotel booking behaviour among crisis-resistant travellers and crisis-sensitive groups. It also …
hotel booking behaviour among crisis-resistant travellers and crisis-sensitive groups. It also …
Came and gone? A longitudinal study of the effects of COVID-19 on tourism purchasing intentions
N Pappas - Journal of Retailing and Consumer Services, 2023 - Elsevier
The study is based on a multi-year research conducted in three successive years (2019;
2020; 2021). Drawing from three samples (N= 507; 463; 488) it longitudinally examines the …
2020; 2021). Drawing from three samples (N= 507; 463; 488) it longitudinally examines the …