A systematic review of AI technology-based service encounters: Implications for hospitality and tourism operations
The hospitality and tourism industry faces serious challenges during public health
emergencies such as COVID-19. Managers are concerned not only about how to maintain …
emergencies such as COVID-19. Managers are concerned not only about how to maintain …
Luxury hospitality: A systematic literature review and research agenda
This article provides a systematic literature review of the hospitality, leisure, tourism,
business, and management literature on luxury hospitality. We use a data-driven …
business, and management literature on luxury hospitality. We use a data-driven …
A survey of visual transformers
Transformer, an attention-based encoder–decoder model, has already revolutionized the
field of natural language processing (NLP). Inspired by such significant achievements, some …
field of natural language processing (NLP). Inspired by such significant achievements, some …
Impact of hotel-restaurant image and quality of physical-environment, service, and food on satisfaction and intention
This study developed a theoretical framework in which overall image, image congruence,
and quality of physical environment, service, and food affect guests' satisfaction and …
and quality of physical environment, service, and food affect guests' satisfaction and …
Do customers exhibit engagement behaviors in AI environments? The role of psychological benefits and technology readiness
D Yin, M Li, H Qiu - Tourism Management, 2023 - Elsevier
Although service environments have become increasingly smart due to the infusion of
artificial intelligence (AI) technology, little research has examined AI environments and their …
artificial intelligence (AI) technology, little research has examined AI environments and their …
Why do we buy luxury experiences? Measuring value perceptions of luxury hospitality services
W Yang, AS Mattila - International Journal of Contemporary …, 2016 - emerald.com
Purpose The luxury segment of the hospitality industry has experienced substantial growth
in the past decade. Unfortunately, the notion of perceived luxury values has received scant …
in the past decade. Unfortunately, the notion of perceived luxury values has received scant …
The influence of place attachment, ad-evoked positive affect, and motivation on intention to visit: Imagination proclivity as a moderator
Integrating the theoretical foundations of symbolic interactionism, parasocial interaction,
direct affect transfer, push and pull motivational framework, and narrative transportation, this …
direct affect transfer, push and pull motivational framework, and narrative transportation, this …
What drives customers' willingness to pay price premiums for luxury gastronomic experiences at Michelin-starred restaurants?
K Kiatkawsin, H Han - International Journal of Hospitality Management, 2019 - Elsevier
This study developed a study model to unearth the influences of the symbolic manifestation
of luxury service consumption. During an extensive cross-disciplinary literature review …
of luxury service consumption. During an extensive cross-disciplinary literature review …
Contactless hospitality in a post-Covid-19 world
S Rahimizhian, F Irani - International Hospitality Review, 2020 - emerald.com
Purpose This study aims to investigate the mediating effect of consumer innovativeness in
the relationship between tourism inclinations and revisit intention. This study focuses on the …
the relationship between tourism inclinations and revisit intention. This study focuses on the …
Customer emotion research in hospitality and tourism: conceptualization, measurements, antecedents and consequences
Purpose To clarify inconsistencies in the emotion elicitation process and to suggest avenues
for advancing emotion research, this study aims to conduct a systematic review of emotion …
for advancing emotion research, this study aims to conduct a systematic review of emotion …