Invisible costs in offshoring services work
A Stringfellow, MB Teagarden, W Nie - Journal of Operations Management, 2008 - Elsevier
Offshoring service work is an accelerating trend. While the cost-savings from offshoring
service work are usually clear, operating at a distance also brings with it certain “invisible …
service work are usually clear, operating at a distance also brings with it certain “invisible …
Outsourcing: Pros and cons
M Weidenbaum - Business horizons, 2005 - Elsevier
Overseas outsourcing of jobs is far more complicated than is generally understood.
Pressures to outsource range from better-serving overseas markets to increasing the …
Pressures to outsource range from better-serving overseas markets to increasing the …
Exploring customer reactions to offshore call centers: toward a comprehensive conceptual framework
Purpose–The purpose of this paper is to explore the moderating influence of attitude toward
offshore call centers (OCCs) and brand image of the service provider firm on the …
offshore call centers (OCCs) and brand image of the service provider firm on the …
Who supplied my cheese? Supply chain management in the global economy: innovations have profound macroeconomic effects
TF Siems - Business economics, 2005 - Springer
Today, with an Internet connection and some specialized skills, individuals and companies
located in the remotest ends of the earth can compete and collaborate globally. This …
located in the remotest ends of the earth can compete and collaborate globally. This …
Outsourcing als strategische Option
U Krystek - Zukunftsorientierter Wandel im …, 2009 - Springer
„Do what you do best, but outsource the rest?“(Siems u. Ratner 2003, S. 13). Dieser gern
zitierte Satz deutet auf eine scheinbar einfache Entscheidungssituation hin, ist aber im …
zitierte Satz deutet auf eine scheinbar einfache Entscheidungssituation hin, ist aber im …
Understanding consumer reactions to offshore outsourcing of customer services
Offshore outsourcing is a fast-growing aspect of the world economy today and it has drawn
attention from policy makers as well as public at large in many developed countries …
attention from policy makers as well as public at large in many developed countries …
Understanding consumer reactions to offshore outsourcing of customer services
Offshore outsourcing is a fast-growing aspect of the world economy today and it has drawn
attention from policy makers as well as public at large in many developed countries …
attention from policy makers as well as public at large in many developed countries …
Serving Global Consumers with a Local Mind Set: An Investigation of Customers' Perception of Offshore Call Centres' Services
This study investigates the attitudes of UK consumers toward offshore call centres. Three
research hypotheses were developed to investigate to what extent consumers' attitude …
research hypotheses were developed to investigate to what extent consumers' attitude …
Analyzing the Debate over Offshore Outsourcing in the Service Industry: Is there a Reason for Concern?
G VanderWeerdt - Major Themes in Economics, 2006 - scholarworks.uni.edu
Abstract The United States has experienced an increase in the offshore outsourcing
(offshoring) of jobs in the service industry. Although offshoring is common in the …
(offshoring) of jobs in the service industry. Although offshoring is common in the …
Third Party Logistics (3PL): A new way of Management
SE LEHMER, B ELKHARCHI… - International Journal of …, 2024 - woas-journals.com
Nowadays, many companies rely heavily on outsourced services and suppliers that
contribute to the production process in one or more ways. Logistics outsourcing aims to …
contribute to the production process in one or more ways. Logistics outsourcing aims to …