Abstract Knowledge Management (KM) is a diffuse and controversial term, which has been
used by a large number of research disciplines. CSCW, over the last 20 years, has taken a …

One crucial step in addressing bugs is assigning a proper severity rating to each report. New
bugs are being reported at such a high rate that the bug repository has grown significantly in …

Crowd sourcing is evolving as a distributed problem-solving and business production model
in recent years. In crowd sourcing paradigm, tasks are distributed to networked people to …

In software development, bug reports provide crucial information to developers. However,
these reports widely differ in their quality. We conducted a survey among developers and …

Bug reports document unexpected software behaviors experienced by users. To be
effective, they should allow bug triagers to easily understand and reproduce the potential …

An inside look at modern open source software developers--and their influence on our
online social world." Nadia is one of today's most nuanced thinkers about the depth and …

This paper presents new studies and experiences that enhance the use of the inspection
process and improve its contribution to development of defect-free software on time and at …

Feedback from software users constitutes a vital part in the evolution of software projects. By
filing issue reports, users help identify and fix bugs, document software code, and enhance …

Good software engineers are essential to the creation of good software. However, most of
what we know about software-engineering expertise are vague stereotypes, such as' …

Fixing bugs is an important part of the software development process. An underlying aspect
is the effectiveness of fixes: if a fair number of fixed bugs are reopened, it could indicate …