In recent years, our field has seen an increase in research that explicitly emphasizes an
objective of social impact in the most unprivileged parts of the world—the so‐called global …

Manufacturing & Service Operations Management (M&SOM) has published papers of
importance for poverty alleviation. Yet rich opportunities for impactful research remain as yet …

Innovation in the sharing economy continues to thrive within healthcare systems. Emerging
internet platforms and traditional hospitals/alliances have created diverse healthcare …

Problem definition: Health information technology (HIT) interoperability refers to the ability of
different electronic health record systems and software applications to communicate …

The Indonesian Minister of Health 2019 issued regulations regarding the implementation of
telemedicine services between health service facilities. Telemedicine is aimed primarily at …

Problem definition: Lack of patient adherence to treatment protocols is a main barrier to
reducing the global disease burden of tuberculosis (TB). We study the operational design of …

Care providers are adopting virtual consultations to mitigate the risks associated with
coronavirus disease 2019 (COVID-19). Remote shared care delivery is one such model …

Last-mile delivery is one of the most challenging and costly facets of the supply chain. We
examine whether and the extent to which the adoption of a technological innovation …

Problem definition: Rapid innovations in technology have created opportunities for different
modes of healthcare delivery including digital services provided via mobile applications …

Background Telemedicine has demonstrated efficacy as a supplement to traditional in-
person care when treating certain diseases. Nevertheless, more investigation is needed to …