Servitisation is conceptualised as product manufacturers' transition towards bundling
products and services to offer customers enhanced value. Scholars have raised concerns …

Purpose Despite servitization being widely regarded as an essential catalyst to improve
manufacturing firms' survival and competitiveness, how to attain servitization remains …

Paper aims This study identified the main aspects related to deservitization in manufacturing
firms, a process involving the dilution of services after their integration into companies' …

Digital service transformations affect how consumers experience value-in-use. Yet, the
process consumers use to evaluate value propositions for emergent, early-stage service …

Effective collaboration between manufacturers, technology providers, and customers is an
issue of critical importance in digital servitization ecosystems. Nevertheless, creating and …

Perturbations have a negative influence on the operation of the business system, which may
weaken business performance. However, in the field of the product–service system (PSS) …

Purpose This study aims to develop theory on the process toward digital service innovation
(DSI) and to generate insights into how companies deal with the rising complexity …

Purpose This study aims to examine how degree of servitization and breadth of servitization
affect the firm performance, and the moderating roles of corporate social responsibility …

Advanced services necessitate redistribution of activities and new value co-creation
processes and configurations, which are negotiated through interactions between …

This paper presents two approaches to developing PSS (product-service systems) business
ecosystems for manufacturing and service organisations by leveraging digital development …