The service encounter depends on the interaction between consumer and company, with an
active role for the consumer as a participant. Building on existing literature, this article …

The purpose of this paper is to examine the relationship between happiness at work and
cross-selling performance in the banking sector. In addition, the mediating effect of service …

Context Language intricately interweaves with culture. Acquiring another language provides
the tools for interpreting that culture's values and rules guiding social engagement …

Purpose–Despite the importance of the interaction between consumers and service
personnel for how consumers perceive quality, service research assumes that both …

This study explores the processes of, motivations for, and market consequences of bilingual
journalism in Spain, and considers this phenomenon in the context of linguistics, identity …

Abstract Service encounters often become negotiations between the customer and the
service provider. For speakers of multiple languages, the language used in a negotiation …

In this paper, we proposed hybrid-KNN methods on the Arabic script web page language
identification. One of the crucial tasks in the text-based language identification that utilizes …

This chapter explores how minority languages figure in economic development and are
invested with values of expertise, distinction and authenticity. Drawing on previous research …

Abstract Language identification has been widely used for machine translations and
information retrieval. In this paper, an improved N-grams (ING) approach is proposed for …

The Classroom 2.0 initiative is one of the most fundamental reforms to the way education is
performed across the European Union. Starting its life at the 'Digital Classroom of …