A look back and a leap forward: a review and synthesis of big data and artificial intelligence literature in hospitality and tourism
In reaction to the growing attention paid to big data and artificial intelligence in hospitality
and tourism research, we systematically reviewed 270 relevant studies to identify topical …
and tourism research, we systematically reviewed 270 relevant studies to identify topical …
A critical review of smart hospitality and tourism research
Purpose This study aims to build a comprehensive knowledge structure of smart hospitality
and tourism research. Design/methodology/approach Content analysis is carried out on the …
and tourism research. Design/methodology/approach Content analysis is carried out on the …
Dealing with pandemics: An investigation of the effects of COVID-19 on customers' evaluations of hospitality services
The hospitality industry is highly vulnerable to pandemics. However, little is known about
how pandemics alter travelers' evaluations of hospitality services. Therefore, this study …
how pandemics alter travelers' evaluations of hospitality services. Therefore, this study …
Does hotel customer satisfaction change during the COVID-19? A perspective from online reviews
Y Song, K Liu, L Guo, Z Yang, M Jin - Journal of Hospitality and Tourism …, 2022 - Elsevier
Abstract The coronavirus disease (COVID-19) has impacted the hotel industry in all aspects.
However, the changes in hotel customer satisfaction deserve additional attention. Using …
However, the changes in hotel customer satisfaction deserve additional attention. Using …
Enhancing Patronage Intention on Online Fashion Industry in Indonesia: The Role of Value Co-Creation, Brand Image, and E-Service Quality
TYR Syah, D Olivia - Cogent Business & Management, 2022 - Taylor & Francis
Value co-creation has become an essential strategy in business that encourages customer
involvement in creating products that meet customer demands and have superior value …
involvement in creating products that meet customer demands and have superior value …
Using deep learning and visual analytics to explore hotel reviews and responses
This study aims to use computational linguistics, visual analytics, and deep learning
techniques to analyze hotel reviews and responses collected on TripAdvisor and to identify …
techniques to analyze hotel reviews and responses collected on TripAdvisor and to identify …
Measuring patients' satisfaction toward health tourism in Malaysia through hospital environment, nutritional advice, and perceived value: A study on Chinese …
L Li, NA Ragavan, AK Patwary, W Baijun - Frontiers in public health, 2022 - frontiersin.org
Malaysia is a reputed destination for health tourism in the Asia Pacific region for its
hospitable nature and good quality of service. Patients' satisfaction has been a key concern …
hospitable nature and good quality of service. Patients' satisfaction has been a key concern …
The halo effect: A longitudinal approach
The halo effect is a cognitive bias whereby people form an opinion about a characteristic of
an attribute of a product based on their predisposition (positive or negative) toward another …
an attribute of a product based on their predisposition (positive or negative) toward another …
Why are Chinese and North American guests satisfied or dissatisfied with hotels? An application of big data analysis
Purpose The paper aims to identify the emergent themes of hotel guests' satisfaction, to
compare the distribution of the attributes of the themes between Chinese and North …
compare the distribution of the attributes of the themes between Chinese and North …
Hotel inspiration: how the substantive servicescape inspires customer satisfaction
Facilitating inspirational experiences for customers is an emerging topic in the field of
tourism and hospitality. Based on the Stimulus-Organism-Response paradigm, we proposed …
tourism and hospitality. Based on the Stimulus-Organism-Response paradigm, we proposed …