Almost human: Anthropomorphism increases trust resilience in cognitive agents.
We interact daily with computers that appear and behave like humans. Some researchers
propose that people apply the same social norms to computers as they do to humans …
propose that people apply the same social norms to computers as they do to humans …
From 'automation'to 'autonomy': the importance of trust repair in human–machine interaction
Modern interactions with technology are increasingly moving away from simple human use
of computers as tools to the establishment of human relationships with autonomous entities …
of computers as tools to the establishment of human relationships with autonomous entities …
Mapping human–computer interaction research themes and trends from its existence to today: A topic modeling-based review of past 60 years
As it covers a wide spectrum, the research literature of human-computer interaction (HCI)
studies has a rich and multi-disciplinary content where there are limited studies …
studies has a rich and multi-disciplinary content where there are limited studies …
[HTML][HTML] Trust repair in human-agent teams: the effectiveness of explanations and expressing regret
ES Kox, JH Kerstholt, TF Hueting… - Autonomous agents and …, 2021 - Springer
The role of intelligent agents becomes more social as they are expected to act in direct
interaction, involvement and/or interdependency with humans and other artificial entities, as …
interaction, involvement and/or interdependency with humans and other artificial entities, as …
[HTML][HTML] Trust development in military and civilian human–agent teams: the effect of social-cognitive recovery strategies
ES Kox, LB Siegling, JH Kerstholt - International journal of social robotics, 2022 - Springer
Autonomous agents (AA) will increasingly be deployed as teammates instead of tools. In
many operational situations, flawless performance from AA cannot be guaranteed. This may …
many operational situations, flawless performance from AA cannot be guaranteed. This may …
User preference and categories for error responses in conversational user interfaces
S Yuan, B Brüggemeier, S Hillmann… - Proceedings of the 2nd …, 2020 - dl.acm.org
Error messages are frequent in interactions with Conversational User Interfaces (CUI). Smart
speakers respond to about every third user request with an error message. Errors can …
speakers respond to about every third user request with an error message. Errors can …
Testing the efficacy of human-human trust repair strategies with machines
DB Quinn, R Pak, EJ de Visser - Proceedings of the Human …, 2017 - journals.sagepub.com
Trust is a critical component to both human-automation and human-human interactions.
Interface manipulations, such as visual anthropomorphism and machine politeness, have …
Interface manipulations, such as visual anthropomorphism and machine politeness, have …
Going further in affective computing: how emotion recognition can improve adaptive user interaction
This article joins the fields of emotion recognition and human computer interaction. While
much work has been done on recognizing emotions, they are hardly used to improve a …
much work has been done on recognizing emotions, they are hardly used to improve a …
The Trust Recovery Journey. The Effect of Timing of Errors on the Willingness to Follow AI Advice.
Complementing human decision-making with AI advice offers substantial advantages.
However, humans do not always trust AI advice appropriately and are overly sensitive to …
However, humans do not always trust AI advice appropriately and are overly sensitive to …
Do you care if a computer says sorry? User experience design through affective messages
SJ Park, CM MacDonald, M Khoo - Proceedings of the designing …, 2012 - dl.acm.org
While traditional HCI research emphasizes usability based on models of cognition, user
experience (UX) focuses on affect and emotion through the provision of positive interactive …
experience (UX) focuses on affect and emotion through the provision of positive interactive …