Almost human: Anthropomorphism increases trust resilience in cognitive agents.

EJ De Visser, SS Monfort, R McKendrick… - Journal of …, 2016 - psycnet.apa.org
We interact daily with computers that appear and behave like humans. Some researchers
propose that people apply the same social norms to computers as they do to humans …

From 'automation'to 'autonomy': the importance of trust repair in human–machine interaction

EJ De Visser, R Pak, TH Shaw - Ergonomics, 2018 - Taylor & Francis
Modern interactions with technology are increasingly moving away from simple human use
of computers as tools to the establishment of human relationships with autonomous entities …

Mapping human–computer interaction research themes and trends from its existence to today: A topic modeling-based review of past 60 years

F Gurcan, NE Cagiltay, K Cagiltay - International Journal of Human …, 2021 - Taylor & Francis
As it covers a wide spectrum, the research literature of human-computer interaction (HCI)
studies has a rich and multi-disciplinary content where there are limited studies …

[HTML][HTML] Trust repair in human-agent teams: the effectiveness of explanations and expressing regret

ES Kox, JH Kerstholt, TF Hueting… - Autonomous agents and …, 2021 - Springer
The role of intelligent agents becomes more social as they are expected to act in direct
interaction, involvement and/or interdependency with humans and other artificial entities, as …

[HTML][HTML] Trust development in military and civilian human–agent teams: the effect of social-cognitive recovery strategies

ES Kox, LB Siegling, JH Kerstholt - International journal of social robotics, 2022 - Springer
Autonomous agents (AA) will increasingly be deployed as teammates instead of tools. In
many operational situations, flawless performance from AA cannot be guaranteed. This may …

User preference and categories for error responses in conversational user interfaces

S Yuan, B Brüggemeier, S Hillmann… - Proceedings of the 2nd …, 2020 - dl.acm.org
Error messages are frequent in interactions with Conversational User Interfaces (CUI). Smart
speakers respond to about every third user request with an error message. Errors can …

Testing the efficacy of human-human trust repair strategies with machines

DB Quinn, R Pak, EJ de Visser - Proceedings of the Human …, 2017 - journals.sagepub.com
Trust is a critical component to both human-automation and human-human interactions.
Interface manipulations, such as visual anthropomorphism and machine politeness, have …

Going further in affective computing: how emotion recognition can improve adaptive user interaction

S Meudt, M Schmidt-Wack, F Honold… - Toward Robotic Socially …, 2016 - Springer
This article joins the fields of emotion recognition and human computer interaction. While
much work has been done on recognizing emotions, they are hardly used to improve a …

The Trust Recovery Journey. The Effect of Timing of Errors on the Willingness to Follow AI Advice.

PK Kahr, G Rooks, C Snijders… - Proceedings of the 29th …, 2024 - dl.acm.org
Complementing human decision-making with AI advice offers substantial advantages.
However, humans do not always trust AI advice appropriately and are overly sensitive to …

Do you care if a computer says sorry? User experience design through affective messages

SJ Park, CM MacDonald, M Khoo - Proceedings of the designing …, 2012 - dl.acm.org
While traditional HCI research emphasizes usability based on models of cognition, user
experience (UX) focuses on affect and emotion through the provision of positive interactive …