An increasing number of firms introduce service robots, such as physical robots and virtual
chatbots, to provide services to customers. While some firms use robots that resemble …

Service robots and artificial intelligence promise to increase productivity and reduce costs,
prompting substantial growth in sales of service robots and research dedicated to …

In the context of South Korea, the present study investigated the social benefits of utilizing
the two popular metaverse platforms, Roblox and Zepeto. Focusing on young generations …

Conversational agents (CAs), described as software with which humans interact through
natural language, have increasingly attracted interest in both academia and practice …

Because of continuous improvements in their underlying technologies, customers perceive
frontline robots as social actors with a high level of humanness, both in appearance and …

Social presence, or the feeling of being there with a “real” person, is a crucial component of
interactions that take place in virtual reality. This paper reviews the concept, antecedents …

Purpose The relationship between online reviews and purchase intention has been studied
in previous research. However, there was little knowledge about the effect of information …

Robots are being implemented in many frontline services, from waiter robots in restaurants
to robotic concierges in hotels. A growing number of firms in hospitality and tourism …

Social chatbots have become more advanced, paving the way for human–chatbot
relationships (HCRs). Although this phenomenon has already received some research …

Along with the popularity of service robots in various service settings, service robots are
often gendered as either female or male. This study examines the role of service robots' …