Social media platforms for healthcare services are changing how patients choose
physicians. The digitization of healthcare reviews has been providing additional information …

We examine the published empirical literature in healthcare operations management over
the last 20 years. We note several unique characteristics of the research in healthcare …

Learning from past experience is central to an organization's adaptation and survival. A key
dimension of prior experience is whether an outcome was successful or unsuccessful …

Sustaining operational productivity in the completion of repetitive tasks is critical to many
organizations' success. Yet research points to two different work-design–related strategies …

This work examines the process of admission to a hospital's intensive care unit (ICU). ICUs
currently lack systematic admission criteria, largely because the impact of ICU admission on …

Objective To measure the association between a surgeon's degree of specialization in a
specific procedure and patient mortality. Design Retrospective analysis of Medicare data …

Work scheduling research typically prescribes task sequences implemented by managers.
Yet employees often have discretion to deviate from their prescribed sequence. Using data …

A key aspect of human intelligence is their ability to convey their knowledge to others in
succinct forms. However, despite their predictive power, current machine learning models …

Error research in organizational science and operations management has increased in
volume, scope, and theoretical and methodological sophistication. Missing from these …

Problem definition: This study examines the impact of disability diversity on the productivity
of apparel manufacturing teams in the context of a work integration social enterprise. Two …