Purpose With the increasing importance of technology in hospitality and tourism, technology-
driven service innovation has been a salient topic discussed from both customers' and …

Impact of diversity management on innovative work behavior: mediating role of human
resource management and affective commitment | Emerald Insight Books and journals Case …

Empathy is vital to successful teamwork in the hospitality industry, but the effects of empathy
on team members' interpersonal relationships have gone largely overlooked. This study …

Purpose Internal knowledge transfer is crucial for firms to improve their employees' abilities
and improve their work performance. However, there is still a gap in the knowledge …

While the dark kitchen model is becoming more prominent, its research potential remains
underdeveloped, including an understanding based upon the knowledge and experience of …

Purpose This study aims to unravel the role of teams' job crafting in translating responsible
leadership into their customer relationship performance. Design/methodology/approach The …

Purpose This study aims to investigate the effects of entrepreneurial leadership on service
innovation in the hospitality industry and examine the mediating effects of market-sensing …

The study explores the impact of different dimensions of organisational culture on job
performance and satisfaction level of employees via mediating effect of psychological …

Purpose This study aims to analyze the theoretical complexity that underlies purchase
managers' perceptions of their ability to take part in the implementation of a new back-office …

Team‐based organizational structures have been widely adopted in tourism and hospitality
firms. Based on socio‐technical systems theory, this study focused on two critical …