Financial well-being: A conceptualization and research agenda
With savings rates at record lows and inadequate long-term financial planning for retirement,
financial well-being has become an important topic for individuals and households as well …
financial well-being has become an important topic for individuals and households as well …
Online consumer resilience during a pandemic: An exploratory study of e-commerce behavior before, during and after a COVID-19 lockdown
C Guthrie, S Fosso-Wamba, JB Arnaud - Journal of retailing and consumer …, 2021 - Elsevier
The COVID-19 pandemic has disrupted retail and accelerated the trend towards electronic
commerce. This study explores the reasons for and the implications of this shift. Our study …
commerce. This study explores the reasons for and the implications of this shift. Our study …
Consumer emotional brand attachment with social media brands and social media brand equity
Purpose The ever-growing popularity of social media platforms is evidence of consumers
engaging emotionally with these brands. Given the prominence of social media in society …
engaging emotionally with these brands. Given the prominence of social media in society …
Taking the emotional pulse of software engineering—A systematic literature review of empirical studies
M Sánchez-Gordón, R Colomo-Palacios - Information and Software …, 2019 - Elsevier
Context Over the past 50 years of Software Engineering, numerous studies have
acknowledged the importance of human factors. However, software developers' emotions …
acknowledged the importance of human factors. However, software developers' emotions …
Measuring customer experience in physical retail environments
JC Bustamante, N Rubio - Journal of Service Management, 2017 - emerald.com
Purpose In a world where customer empowerment is continuously increasing and changing
the service landscape, retailers must provide memorable shopping experiences to retain …
the service landscape, retailers must provide memorable shopping experiences to retain …
A conceptual framework of the antecedents of customer journey satisfaction in omnichannel retailing
Y Tueanrat, S Papagiannidis, E Alamanos - Journal of Retailing and …, 2021 - Elsevier
In light of the complex customer behaviour and customer journeys in omnichannel retailing,
this study aims to investigate customer co-creation behaviour, customer response and …
this study aims to investigate customer co-creation behaviour, customer response and …
Beyond good and bad: Challenging the suggested role of emotions in customer experience (CX) research
A Manthiou, E Hickman, P Klaus - Journal of Retailing and Consumer …, 2020 - Elsevier
Our paper challenges several notions regarding emotion's role and their influence on the
customer experience (hereafter CX). Based on our analysis, we develop the following five …
customer experience (hereafter CX). Based on our analysis, we develop the following five …
The role of emotions in utilitarian service settings: The effects of emotional satisfaction on product perception and behavioral intentions
The role of emotions in hedonic service settings is well established, but their role in
utilitarian service settings has received scant attention. This research attempts to fill this gap …
utilitarian service settings has received scant attention. This research attempts to fill this gap …
Effect of consumption values on consumer behavior: a Meta-analysis
Purpose The purpose of this study is to clarify the findings and criticisms in the extant
literature concerning the theory of consumption values (TCV) by conducting a meta-analysis …
literature concerning the theory of consumption values (TCV) by conducting a meta-analysis …
A neurophysiological exploration of the dynamic nature of emotions during the customer experience
This paper explores the benefits of measuring emotions and their dynamic nature during the
customer experience with neurophysiological measures. In this study, emotions are …
customer experience with neurophysiological measures. In this study, emotions are …