Software-based dialogue systems: survey, taxonomy, and challenges

Q Motger, X Franch, J Marco - ACM Computing Surveys, 2022 - dl.acm.org
The use of natural language interfaces in the field of human-computer interaction (HCI) is
undergoing intense study through dedicated scientific and industrial research. The latest …

[PDF][PDF] Why do Chatbots fail? A Critical Success Factors Analysis.

AHA Janssen, L Grützner, MH Breitner - ICIS, 2021 - researchgate.net
Chatbots gain more and more attention, both in research and in practice, and enter several
application areas. While much research addresses technical or human-centered aspects …

[PDF][PDF] Conversational AI: Social and Ethical Considerations.

E Ruane, A Birhane, A Ventresque - AICS, 2019 - ceur-ws.org
Conversational Agents are becoming ubiquitous in our daily lives. They are used in various
areas including customer service, education, medicine, and entertainment. As tools that are …

Self‐regulation and shared regulation in collaborative learning in adaptive digital learning environments: A systematic review of empirical studies

K Sharma, A Nguyen, Y Hong - British Journal of Educational …, 2024 - Wiley Online Library
Adaptive learning technologies are closely related to learners' self‐regulatory processes in
individual and collaborative learning. This study presents the outcomes of a systematic …

[HTML][HTML] Clinical-chatbot AHP evaluation based on “quality in use” of ISO/IEC 25010

V Santa Barletta, D Caivano, L Colizzi… - International Journal of …, 2023 - Elsevier
Background Conversational agents are currently a valid alternative to humans in first-level
interviews with users who need information, even in-depth, about services or products. In …

[PDF][PDF] Conversational agents in software engineering: Survey, taxonomy and challenges

Q Motger, X Franch, J Marco - arXiv preprint arXiv:2106.10901, 2021 - academia.edu
Authors' addresses: Quim Motger, jmotger@ essi. upc. edu; Xavier Franch, franch@ essi.
upc. edu, Department of Service and Information System Engineering (ESSI), Universitat …

Testing chatbots using metamorphic relations

J Bozic, F Wotawa - Testing Software and Systems: 31st IFIP WG 6.1 …, 2019 - Springer
Modern-day demands for services often require an availability on a 24/7 basis as well as
online accessibility around the globe. For this sake, personalized software systems, called …

Testing Chatbots with Charm

S Bravo-Santos, E Guerra, J de Lara - Quality of Information and …, 2020 - Springer
Chatbots are software programs with a conversational user interface, typically embedded in
webs or messaging systems like Slack, Facebook Messenger or Telegram. Many companies …

Ontology-based metamorphic testing for chatbots

J Božić - Software Quality Journal, 2022 - Springer
Modern-day demands for services often require an availability on a 24/7 basis as well as
online accessibility around the globe. For this sake, personalized virtual assistants, called …

How to evaluate health applications with conversational user interface?

K Denecke, J Warren - Digital Personalized Health and …, 2020 - ebooks.iospress.nl
Application of conversational user interfaces (CUI) or chatbots to healthcare is gaining
interest fueled by the rising power of artificial intelligence, increasing popularity of mobile …