Software-based dialogue systems: survey, taxonomy, and challenges
The use of natural language interfaces in the field of human-computer interaction (HCI) is
undergoing intense study through dedicated scientific and industrial research. The latest …
undergoing intense study through dedicated scientific and industrial research. The latest …
[PDF][PDF] Why do Chatbots fail? A Critical Success Factors Analysis.
AHA Janssen, L Grützner, MH Breitner - ICIS, 2021 - researchgate.net
Chatbots gain more and more attention, both in research and in practice, and enter several
application areas. While much research addresses technical or human-centered aspects …
application areas. While much research addresses technical or human-centered aspects …
[PDF][PDF] Conversational AI: Social and Ethical Considerations.
Conversational Agents are becoming ubiquitous in our daily lives. They are used in various
areas including customer service, education, medicine, and entertainment. As tools that are …
areas including customer service, education, medicine, and entertainment. As tools that are …
Self‐regulation and shared regulation in collaborative learning in adaptive digital learning environments: A systematic review of empirical studies
Adaptive learning technologies are closely related to learners' self‐regulatory processes in
individual and collaborative learning. This study presents the outcomes of a systematic …
individual and collaborative learning. This study presents the outcomes of a systematic …
[HTML][HTML] Clinical-chatbot AHP evaluation based on “quality in use” of ISO/IEC 25010
Background Conversational agents are currently a valid alternative to humans in first-level
interviews with users who need information, even in-depth, about services or products. In …
interviews with users who need information, even in-depth, about services or products. In …
[PDF][PDF] Conversational agents in software engineering: Survey, taxonomy and challenges
Authors' addresses: Quim Motger, jmotger@ essi. upc. edu; Xavier Franch, franch@ essi.
upc. edu, Department of Service and Information System Engineering (ESSI), Universitat …
upc. edu, Department of Service and Information System Engineering (ESSI), Universitat …
Testing chatbots using metamorphic relations
Modern-day demands for services often require an availability on a 24/7 basis as well as
online accessibility around the globe. For this sake, personalized software systems, called …
online accessibility around the globe. For this sake, personalized software systems, called …
Testing Chatbots with Charm
Chatbots are software programs with a conversational user interface, typically embedded in
webs or messaging systems like Slack, Facebook Messenger or Telegram. Many companies …
webs or messaging systems like Slack, Facebook Messenger or Telegram. Many companies …
Ontology-based metamorphic testing for chatbots
J Božić - Software Quality Journal, 2022 - Springer
Modern-day demands for services often require an availability on a 24/7 basis as well as
online accessibility around the globe. For this sake, personalized virtual assistants, called …
online accessibility around the globe. For this sake, personalized virtual assistants, called …
How to evaluate health applications with conversational user interface?
Application of conversational user interfaces (CUI) or chatbots to healthcare is gaining
interest fueled by the rising power of artificial intelligence, increasing popularity of mobile …
interest fueled by the rising power of artificial intelligence, increasing popularity of mobile …