Purpose: This research's main objective is to determine the relationship among e-service
quality, trust, and brand image to customer loyalty. Customer satisfaction was a mediator …

This study aims to analyze the effect of product innovation, electronic service quality and
brand image on increasing customer satisfaction at PT. Shantika Bangun Perkasa, the …

E-commerce has grown and most of the firms rely on e-commerce platform to sell their
products through online. However, a significant determinant of the e-commerce viability …

This research investigated the differences of respondent's profile in culture sites online and
whether there are influenced from WebQual dimensions: usefulness of the website …

The purpose of this study is to investigate the mediating effect of satisfaction on the
relationship between the characteristics of sports content service on OTT platforms and …

For the past few years, e-commerce has grown rapidly. Many companies or entrepreneurs
choose this platform to sell their product through websites or applications. However …

Measurement on the quality of websites is one of the important aspects that affect
performance of organizations or companies starting to implement a web-based service. This …

This research examines the influence of price fairness and product quality on satisfaction
and repurchase on Tokopedia. This is a quantitative research that used Structural Equation …

Online buying activity is increased along with the increased of internet-based information
technology. This gives benefit to online businessman and businesswoman. However, the …