Purpose Despite the growing importance of digital innovation conceptualized as innovative
digital solutions that enable digital transformation of businesses across industries, empirical …

Purpose The purpose of this study is to disclose ontology of DSI as a novel concept in
servitization community, explore the research context and themes (ie technological and …

Purpose This paper addresses the growing fragmentation between traditional and digital
service innovation (DSI) research and offers a unifying metatheoretical framework …

Digitalization and related transformation in services is disrupting existing businesses and
changing the positions and roles of incumbent and new players in the industry, as well as …

Purpose This paper studies the Digital Service Innovation (DSI) concept by systematically
reviewing earlier studies from various scholarly communities. This study aims to recognize …

Purpose Digital service innovation (DSI) is a type of technological innovation that is
recognized in practice in the innovation structure of companies. Given the breadth of digital …

Abstract Information Communication and Computation Technology (ICCT) also called as
Digital Technology and is considered as a general purpose universal technology due to its …

Current competitive environment induced by 4.0 industrial revolution has forced companies
to focus on managing service to customer by provide added value to customers, so that it will …

While literature and practice acknowledge the potential of service innovation as well as
digitally enabled innovation processes, the diverse innovation process literature lacks a …

The role and influence of information technology in firms' business and value creation
remains controversial. The question of how technology can drive service innovations is …