Over the past 25 years, the service–profit chain (SPC) has become a prominent guidepost
for service managers and researchers. In this article, we reflect on and synthesize published …

Inferring consumers' preferences provides a better understanding of their purchase
behavior, which is very important for business success, eg, recommendation systems and …

Purpose The purpose of this paper is to unearth various dimensions of employee
experience (EX) and explore how pandemic impacted various EX factors using online …

Purpose The purpose of this paper is to investigate employees' perception of their
organization and to examine the impact of such perception on overall employee satisfaction …

Purpose Online employee reviews have a substantial impact on employee recruitment,
retention and the overall perception of a company's image, making them a crucial element of …

Understanding the asymmetric relationships between satisfaction factors and overall
employee satisfaction is critical for airlines if they are to formulate effective strategies for …

This research explores firms' digital presence in an online interactive network. Anchored in
the literature on firm engagement and firm-generated content, this study discusses and …

In this study, we utilize the employee online review data from Glassdoor to examine whether
stock market capitalizes the intangible asset value of employee satisfaction for high-contact …

Using employee online reviews as a proxy of employee treatment and well-being for tourism
and hospitality firms, we extrapolate the association of employee satisfaction with financial …

We introduce BusinessBERT, a new industry-sensitive language model for business
applications. The key novelty of our model lies in incorporating industry information to …