Customer engagement and employee engagement: Systematic review and future directions
An extensive literature review and analysis of 74 articles spanning over more than 11 years
and 39 journals has been carried out so as to present the current state of research in the …
and 39 journals has been carried out so as to present the current state of research in the …
[HTML][HTML] Understanding business model development through the lens of complexity theory: Enablers and barriers
A winning business model is the key to business success in today's fragmented market
environment. However, businesses need to develop their business models overtime to meet …
environment. However, businesses need to develop their business models overtime to meet …
Sustainability as a challenge and driver for novel ecosystemic 6G business scenarios
Climate change, the deterioration of the environment and exceeding Earth's carrying
capacity are major threats in operating environment which require new actions in …
capacity are major threats in operating environment which require new actions in …
Service modularity in the digital era: integrating environmental sustainability and post-pandemic insights
N Iman - International Journal of Quality and Service Sciences, 2024 - emerald.com
Purpose This study aims to explore service modularity in the context of digital technology
and environmental sustainability, particularly considering the transformative impacts of the …
and environmental sustainability, particularly considering the transformative impacts of the …
White paper on business of 6G
S Yrjola, P Ahokangas, M Matinmikko-Blue… - arXiv preprint arXiv …, 2020 - arxiv.org
Developing products, services and vertical applications for the future digitized society in the
6G era requires a multidisciplinary approach and a re-definition of how we create, deliver …
6G era requires a multidisciplinary approach and a re-definition of how we create, deliver …
Does service modularity enhance new service development performance in supply chains: an empirical study
OMA Osman, Z Jian - Journal of Business & Industrial Marketing, 2023 - emerald.com
Purpose Customer firms and suppliers are valuable knowledge resources that can be used
for achieving superior new service development (NSD) performance. This study aims to …
for achieving superior new service development (NSD) performance. This study aims to …
How could blockchain transform 6G towards open ecosystemic business models?
S Yrjölä - 2020 IEEE international conference on …, 2020 - ieeexplore.ieee.org
Future 6G scenarios in 2030 envision society that will be data-driven, enabled by near-
instant and unlimited wireless connectivity to intelligence. This calls for a multidisciplinary …
instant and unlimited wireless connectivity to intelligence. This calls for a multidisciplinary …
Emotions and the systematization of connective labor
AJ Pugh - Theory, Culture & Society, 2022 - journals.sagepub.com
A profusion of jobs has arisen in contemporary capitalism involving 'connective labor', or the
work of emotional recognition. Yet the expansion of this interpersonal work occurs at the …
work of emotional recognition. Yet the expansion of this interpersonal work occurs at the …
Service modularity in e-learning programs: an analysis from the perceived usefulness perspective
Purpose This study investigates the effects of service modularity on the perceived
usefulness (PU) of e-learning programs through the perceived ease of use (PEoU) and …
usefulness (PU) of e-learning programs through the perceived ease of use (PEoU) and …
Modularization of the front‐end logistics services in e‐fulfillment
This study exploits service modularity in front‐end logistics services in e‐fulfillment, from a
customer‐centric approach, particularly in order management, delivery, and return. Through …
customer‐centric approach, particularly in order management, delivery, and return. Through …