It is vital to remember that there are numerous kinds of standards compliant with the ISO
9001 standard. ISO 9001 standard is one of many pro-quality solutions adopted in …

The demand for web designers is currently increasing, and HR managers are looking for the
most suitable candidates for this position. Consequently, HR departments need to …

The objective of the research is the validation of an instrument for the management of the
quality of the service in the IT department. The content validity focused on the evaluation of …

This article establishes a descriptive analysis of the standards and best practices for the
Management of Information Technology Services (ITSM), proposing as a result a framework …

The article describes information support of expedition and sales of the hard coal at
company OKD (the only producer of hard coal in the Czech Republic). In 2002-2006 there …

Currently in frame of the delivery of IT services steadily increasing emphasis on reducing the
time of IT services (design, installation etc.) while maintaining or improving the quality of IT …

The project was focused on the implementation of the new method of management and
execution of organization activities into a service-process organization, providing its clients …

This paper aims to establish the competency model of the purchase officer and to determine
importance of individual groups of competencies represented in this model. Current practice …

The aim of this paper is to characterize the project by the Fund for further education titled
Traineeships for young people. The paper will explain the position offered by ICT, their …