The role played by information and communication technologies in human life is growing by
the year. During the current pandemic, communication systems have become an essential …

Nowadays, one of the key areas of research on contact centre systems is their automation.
The main element that influences the possibility of automation of contact centre processes is …

This study analyzes the effectiveness of a chatbot in enhancing online learning, addressing
the lack of support in traditional online courses. Two questionnaires were administered to …

Live streaming is becoming a popular channel for advertising and marketing. An advertising
company can use this feature to broadcast and reach a large number of customers …

This study investigates the effectiveness of shared services practices in Australian
universities within the context of the digital economy. With a focus on the unique challenges …

This study aims to investigate how artificial intelligence (AI) has altered online marketing
through a social media. The authors began their study of how people embrace new …

Social media (SM) might be helpful for advertisers, Marketing people, and customers.
Leaders in the business who need to investigate customer preferences and spending …

W dzisiejszych czasach komunikacja klientów z firmą lub instytucją coraz częściej
realizowana jest przez telefon, sms, e-mail, czat, a nawet media społecznościowe i rozmowy …

Поддерживая технологические тенденции в сфере массового обслуживания, контакт-
центры (КЦ) провайдеров телеком-услуг реализуют переход к омниканальному сервису …