Purpose The purpose of this paper is to explain the patients' views towards private
healthcare service providers. The study focussed on hospital service quality and analysed …

Purpose–The purpose of this study is to investigate hospital service quality and its effect on
patient satisfaction and behavioural intention. Design/methodology/approach–A …

Purpose This study aims to explore the relationship between healthcare perceived service
quality (HCSQ) and patient loyalty. Mediating role of patient satisfaction is also assessed …

Purpose The purpose of this paper is to examine the factors of environmental attitude,
motivation, destination image, word-of-mouth, and perceived service quality to predict the …

The homestay program is regarded as a community-based tourism product by many nations.
Despite the enormous growth of the homestay program in Malaysia, the industry faces …

The study aims to examine the relationships between service quality, experience value,
relationship quality and behavior intentions. Validated measurements were identified from a …

Purpose The purpose of this paper is to explore dimensions of perceived service quality in
hospitals and to develop a conceptual framework showing relationship between hospital …

The purpose of this study is to examine and analyze the effect of patient satisfaction to the
patient's trust and patient's loyalty. The research design used survey method with data …

Tujuan Penelitian ini adalah Untuk mengetahui apakah kualitas layanan secara signifikan
dapat mempengaruhi kepuasan pelanggan, Untuk mengetahui apakah citra dan kualitas …

This study investigates the relationship between service quality, patient satisfaction, word-of-
mouth (WOM), and revisit-intention among dental patients in a clinic, Thailand. The research …