Coincident with the rapid growth of consumer returns and their corresponding importance in
the retail marketplace, academic interest in the area of consumer return policy design has …

Product Returns (PR) are an inevitable yet costly process in business, especially in the
online marketplace. How to deal with the conundrums has attracted a great deal of attention …

This paper examines the selling strategy of an internet platform retailer in the presence of
customer returns. A supplier may sell its product through the platform retailer and also …

An increasing number of omnichannel retailers operate physical and online channels and
implement various strategies that integrate both channels. For example, some retailers have …

In e-commerce, sellers can disclose product information (such as quality, size information,
function, and so on) to make consumers understand the products. However, in the process …

This study revisits the showrooming effect on online and offline retailers and is the first to
examine the strategic role of in-store service in this regard. Considering the effect of in-store …

Flourishing e-commerce has prompted manufacturers to design different electronic channel
structures for consumers' electronic shopping needs. As a result, the study of e-commerce …

With the advent of e-commerce, new platform sales have been created in the online retailing
industry, and choosing the best platform has become a challenge for manufacturers. For …

In an attempt to encourage consumers to buy products online, many e-sellers buy return-
freight insurance (RI) for them (consumers are compensated for return-freight fees after …

A buy-online-and-return-in-store (BORS) service is an important omnichannel strategy that
can be commonly observed in practice. In this study, we explore the BORS adoption strategy …