A strong sense of community has been associated with improved wellbeing, increased
feelings of safety and security, participation in community affairs and civic responsibility …

This study focuses on innovative ways to digitally instrument the servicescape in bricks-and-
mortar retailing. In the present digital era, technological developments allow for augmenting …

Purpose The purpose of this paper is to add to current knowledge of online customer
experience (OCE) by examining various drivers and outcomes of online grocery shopping …

Purpose This study develops the idea of smart retailing, exemplified in innovative,
technology-enriched retail services as part of service-oriented strategies. In particular, the …

Purpose–This paper seeks to understand the triggers which influence the adoption (and the
discontinuation) of online grocery shopping. Specifically, the research aims to establish the …

There is a growing awareness of the benefits of a sense of community (SoC) in the urban
context. However, the current conceptual framework primarily focuses on testing the direct …

Existing consumer innovativeness scales ignore the multitude of motivation sources of
buying innovations. The objective of this paper is to incorporate different motivations into a …

Purpose Grounded on approach/avoidance behaviour theory, the purpose of this paper is to
develop a typology of grocery shoppers based on the concomitant perceived advantages …

Over the past decades, consumer adoption of online grocery shopping has increased
steadily. Yet, overall market share is still comparatively low and retailers start questioning …

Purpose–To empirically investigate whether consumers who have adopted online grocery
buying perceive this way of shopping differently from other online consumers …