The study of digital financial services is not recent; however, since COVID-19, new attention
has been given to solutions that avoid face-to-face interactions. Accordingly, the number of …

Purpose–The purpose of this paper is to review the literature on information technology
adoption in organizations to understand the need of integrated models for technology …

Purpose This study explores the service quality dimensions in Internet banking and their
impact on e-customer's satisfaction and e-customer's loyalty. This study tries to inspect the …

Along with the development of Fintech, many scholars have studied how information
technology is applied to financial services with a focus on extended methods for application …

Purpose Providing high-quality e-banking services is considered a basic strategy for
attracting and retaining customers with electronic-banking platforms. The purpose of this …

Purpose–The purpose of this paper is to examine the internet banking service quality and its
implication on e-customer satisfaction and e-customer loyalty. Design/methodology …

The sharing norm has enabled many of unused resources revamped and returned with
some value to both travelers and local communities in the sharing economy. Airbnb requires …

The aim of this paper is to shed light on the roles of counter-conformity motivation, social
influence, and trust in explaining customers' intention to adopt Internet banking services …

This paper presents a systematic review of 165 research articles published on the adoption
of Internet banking (IB) between 1999 and 2012. The results show that interest in the topic of …

The growing popularity of smartphones and the proliferation of technology have accelerated
the development of the digital payment industry. Fintech enables customers to access …