Service innovation, service delivery and customer satisfaction and loyalty in the banking sector of Ghana

K YuSheng, M Ibrahim - International journal of bank marketing, 2019 - emerald.com
Purpose The concept of innovation is gaining ground steadily in the context of an
increasingly competitive and highly volatile banking sector. The purpose of this paper is to …

[PDF][PDF] Impact of technological innovations on customers in the banking industry in developing countries

B Ameme, J Wireko - The Business & Management Review, 2016 - cberuk.com
Without continuous technological innovations in today's highly digital world, it will be
extremely difficult for banks to remain relevant within the competitive landscape. Bank …

Integrating innovation into business strategy: Perspectives from innovation managers

D López, M Oliver - Sustainability, 2023 - mdpi.com
This article presents the results of a literature review and the preliminary results of interviews
with directors and innovation managers of large companies on the importance of innovation …

Innovation process model: An integration of innovation costs, benefits and core competence

A Yeboah - Cogent Business & Management, 2023 - Taylor & Francis
Innovation has been cited as the single most critical source of competitive advantage and
enables firms to respond creatively to competitive threats and opportunities. That …

[PDF][PDF] Exploration innovative strategy and performance of the telecommunication industry in Kenya: A case of Safaricom Plc in Nairobi Metropolis

SM Gachigo, J Kahuthia, C Muraguri - International Academic Journal …, 2019 - iajournals.org
Formulating and implementing an effective innovation strategy to enhance business
performance is of concern to any dynamic looking organization. A look at the …

[PDF][PDF] Girişimcilik ve İnovasyon Arasindaki İlişki

S Keskin - Gazi Üniversitesi Sosyal Bilimler Dergisi, 2018 - dergipark.org.tr
Bu çalışmanın amacı girişimcilik ve inovasyon arasındaki ilişkiyi keşfetmeye çalışmaktır.
Girişimcilik inovasyonu teşvik eder. İnovasyon ise girişimciliğin tek değil ama önemli …

Hospitality Core Competence, Innovation and Competitive Advantage: Empirical Study of an Integrated Relationship

A Yeboah - International Journal of Hospitality & Tourism …, 2024 - Taylor & Francis
Despite the widely held view that core competencies positively influence innovation and
competitive advantage and innovation also leading to competitive advantage, the extent to …

Determinant factors for managing innovation in the Malaysian public sector

ZN Ab Rahman, N Ismail - MATEC Web of Conferences, 2018 - matec-conferences.org
Since 1991, the government has started the forces to encourage public sector to innovate in
order to strengthen the capability and solve problems at workplace for the benefit of …

Совершенствование системы финансовых инвестиций как объекта экономического анализа

ОТ Астанакулов, ЕГ Шеина - Финансы и кредит, 2020 - elibrary.ru
Предмет. Экономические отношения хозяйствующих субъектов по формированию
эффективной инвестиционной деятельности, сочетающей в себе элементы …

[PDF][PDF] Influence of service process innovation on competitive advantage in the banking sector in Kenya

DA Kaithia - International Journal of Social Sciences and …, 2014 - ijsse.org
Banking sector organizations are gaining competitive advantage anchored on service
process innovations as the key differentiating factor for banks (Kandaphully, 2002) …