There is considerable interest in the role of strategic performance measurement systems
(SPMS), such as balanced scorecards, in assisting managers develop competitive …

The authors report a meta-analysis of relationships linking employee job satisfaction to
customer satisfaction and perceived service quality in studies that correlate employee data …

The purpose of this study is to explore and empirically analyze the factors affecting the
financial performance of Korean small-and medium-sized manufacturing companies, which …

Purpose Despite the fact that in recent years performance management and measurement
(PMM) techniques and tools have attracted much research interest and that many scholars …

Purpose: The aim of this research article is to scrutinize the influence of employee job
satisfaction on organizational commitment and business performance in the context of retail …

The aim of this paper was to examine the role of organizational justice and leadership
behavior orientation in predicting job satisfaction by focusing on three organizational justice …

This study explores the extent to which employee turnover, a proxy variable to employee
loyalty, helps mediate the relationship between Taiwanese firms' corporate social …

We investigate the relationship between internal performance evaluation and the ability of
external market participants to assess the effectiveness of management's quality strategy for …

This study attempts to investigate the linkage of human resources management practices
with customer satisfaction through intervening role of employee job satisfaction. The study …

Accounting, as it is currently practiced, has lost much of its ability to inform as businesses
have become more and more knowledge intensive. Intangible assets are now variously …