Purpose The purpose of this paper is to explain the patients' views towards private
healthcare service providers. The study focussed on hospital service quality and analysed …

Purpose This study aims to explore the relationship between healthcare perceived service
quality (HCSQ) and patient loyalty. Mediating role of patient satisfaction is also assessed …

Purpose This study aims to investigate and test the impact of competitive priorities, in terms
of quality, speed, dependability, flexibility, cost and patient engagement, on patient …

The aim of this paper is to measure and analyse citizens' satisfaction with TAXISnet
information system, a widely-used e-government service in Greece. The research focuses …

Purpose The purpose of this paper is to investigate patients' views toward the perceived
service quality of public and private healthcare service providers. Determinants of …

Purpose The purpose of this paper is to propose and test a healthcare framework of service
quality, perceived value, and satisfaction in Ghana. More specifically, this study investigates …

This study explores the determinants of patient satisfaction in the healthcare industry in a
developing country. The effect of healthcare services, supportive services, and auxiliary …

The main purpose of this study is to investigate the difference between patients' perceptions
of service quality offered by Amman private hospitals and patients' expectations. The …

This study investigates the role of service quality in patient's satisfaction and loyalty in
Bangladesh. Data were collected from 3 hospitals in Dhaka, Bangladesh. This analysis uses …

The purpose of this study is to analyze how service quality and customer satisfaction impact
behavioral intention, an indicator of hospital choice, in Shanghai during the COVID-19 …