Student learning activities can be measured by how active students are while studying. A
student-centered learning model is needed, especially for courses with no practicum, such …

Pandemi COVID–19 memberikan dampak di semua aspek kehidupan salah satunya adalah
aspek pendidikan. Seluruh pengajar di semua jenjang pendidikan harus bisa mengajar …

Vocational colleges have diverse human resources. Students who enter vocational colleges
mostly come from high schools whose majors are different from the majors they took on the …

However, in the business world, it is not enough to be in this position, we have to be
competitive and number one, and one way to win the competition is to improve service …

Lingkungan merupakan salah satu materi dan topik yang selalu menarik untuk dibahas
dalam pembelajaran. Permasalahan lingkungan yang terjadi saat ini semakin beragam. Hal …

Defines quality as fitness for use. This definition emphasizes the orientation towards fulfilling
customer expectations, quality is a measure to assess that a good or service has the desired …

Because services are intangible, it is difficult to evaluate the quality of the service so
consumers must consume the service first, who can then assess the quality of a service …

There are several factors that can influence consumer satisfaction, namely service quality
and product quality. Service quality is an effort to fulfill consumer needs and desires as well …

Services in general are intangible and cannot be fully owned by consumers. If not controlled,
this can have a negative impact on the company, because many customers feel dissatisfied …

From the above definition, it can be concluded that quality is a quality standard where each
element is interconnected and can influence performance in meeting customer expectations …