[HTML][HTML] Artificial intelligence empowered conversational agents: A systematic literature review and research agenda
MM Mariani, N Hashemi, J Wirtz - Journal of Business Research, 2023 - Elsevier
Consumer research on conversational agents (CAs) has been growing. To illustrate and
map out research in this field, we conducted a systematic literature review (SLR) of …
map out research in this field, we conducted a systematic literature review (SLR) of …
Alexa, what do we know about conversational commerce? Insights from a systematic literature review
Conversational agents are systems with human‐like features that can be deployed in
service settings and are fast emerging as the future of online commerce. Considering the …
service settings and are fast emerging as the future of online commerce. Considering the …
Determinants and consequences of trust in AI-based customer service chatbots: 基于人工智能的客户服务聊天机器人信任的决定因素和后果
摘要根据行业报告, 基于人工智能的聊天机器人可以改变在线客户服务。 尽管企业越来越多地
实施聊天机器人来自动化客户服务, 但消费者信任和接受度的缺乏继续引起担忧 …
实施聊天机器人来自动化客户服务, 但消费者信任和接受度的缺乏继续引起担忧 …
Artificial empathy in marketing interactions: Bridging the human-AI gap in affective and social customer experience
Artificial intelligence (AI) continues to transform firm-customer interactions. However, current
AI marketing agents are often perceived as cold and uncaring and can be poor substitutes …
AI marketing agents are often perceived as cold and uncaring and can be poor substitutes …
[图书][B] Human-centered AI
B Shneiderman - 2022 - books.google.com
The remarkable progress in algorithms for machine and deep learning have opened the
doors to new opportunities, and some dark possibilities. However, a bright future awaits …
doors to new opportunities, and some dark possibilities. However, a bright future awaits …
[HTML][HTML] How does artificial intelligence create business agility? Evidence from chatbots
Artificial intelligence (AI) is gaining increasing attention from business leaders today. As a
primary AI tool, chatbots have seen increasing use by companies to support customer …
primary AI tool, chatbots have seen increasing use by companies to support customer …
Will artificial intelligence replace human customer service? The impact of communication quality and privacy risks on adoption intention
In the digital environment, chatbots as customer service agents assist consumers in decision
making. Based on the computers-are-social-actors paradigm, this study examines the …
making. Based on the computers-are-social-actors paradigm, this study examines the …
Special issue editorial: Artificial intelligence in organizations: Implications for information systems research
Artificial intelligence (AI) technologies offer novel, distinctive opportunities and pose new
significant challenges to organizations that set them apart from other forms of digital …
significant challenges to organizations that set them apart from other forms of digital …
Trustworthy artificial intelligence
Artificial intelligence (AI) brings forth many opportunities to contribute to the wellbeing of
individuals and the advancement of economies and societies, but also a variety of novel …
individuals and the advancement of economies and societies, but also a variety of novel …
Adoption of AI-based chatbots for hospitality and tourism
R Pillai, B Sivathanu - International Journal of Contemporary …, 2020 - emerald.com
Purpose This study aims to investigate the customers' behavioral intention and actual usage
(AUE) of artificial intelligence (AI)-powered chatbots for hospitality and tourism in India by …
(AUE) of artificial intelligence (AI)-powered chatbots for hospitality and tourism in India by …