Consumer research on conversational agents (CAs) has been growing. To illustrate and
map out research in this field, we conducted a systematic literature review (SLR) of …

Conversational agents are systems with human‐like features that can be deployed in
service settings and are fast emerging as the future of online commerce. Considering the …

摘要根据行业报告， 基于人工智能的聊天机器人可以改变在线客户服务。 尽管企业越来越多地
实施聊天机器人来自动化客户服务， 但消费者信任和接受度的缺乏继续引起担忧 …

Artificial intelligence (AI) continues to transform firm-customer interactions. However, current
AI marketing agents are often perceived as cold and uncaring and can be poor substitutes …

The remarkable progress in algorithms for machine and deep learning have opened the
doors to new opportunities, and some dark possibilities. However, a bright future awaits …

Artificial intelligence (AI) is gaining increasing attention from business leaders today. As a
primary AI tool, chatbots have seen increasing use by companies to support customer …

In the digital environment, chatbots as customer service agents assist consumers in decision
making. Based on the computers-are-social-actors paradigm, this study examines the …

Artificial intelligence (AI) technologies offer novel, distinctive opportunities and pose new
significant challenges to organizations that set them apart from other forms of digital …

Artificial intelligence (AI) brings forth many opportunities to contribute to the wellbeing of
individuals and the advancement of economies and societies, but also a variety of novel …

Purpose This study aims to investigate the customers' behavioral intention and actual usage
(AUE) of artificial intelligence (AI)-powered chatbots for hospitality and tourism in India by …