Abstract The System Usability Scale, or SUS, was created in 1986 by John Brooke and has
been used extensively by a variety of industries to test numerous applications and systems …

Standardised tools to assess a user's satisfaction with the experience of using chatbots and
conversational agents are currently unavailable. This work describes four studies, including …

Usability is a key consideration when developing an interactive software application
because of the various outcomes it can produce. Accordingly, numerous evaluation methods …

Among the key technologies of Industry 4.0, Augmented Reality (AR) is one of the most
promising and enabling technologies for supporting factory workers and engineers at the …

Since its introduction in 1986, the 10-item System Usability Scale (SUS) has been assumed
to be unidimensional. Factor analysis of two independent SUS data sets reveals that the …

Theoretical literature on customer experience (CX) agrees that the effects of customer
experience on customer behavior depend on different combinations of its dimensions. In …

The important influence of e-service quality (e-SQ) on customer satisfaction and loyalty has
been demonstrated in many contexts, but has not been examined in telecom settings yet …

ABSTRACT The System Usability Scale (SUS) is a widely used instrument that measures
the subjective usability of products and systems. Although past research has demonstrated …

The global spread of COVID-19 has caused a huge number of confirmed cases and deaths,
which in return leads to a plethora of mental disorders across the world. In order to address …

Usability and user experience (UX) are important concepts in the design and evaluation of
products or systems intended for human use. This chapter introduces the fundamentals of …