We are investigating how to empower nonprofit community organizations to develop the
information technology management practices required to carry out their civic goals. We …

PD questions major assumptions about technologies in workplaces, communities, homes,
and social institutions. It is not coincidental that PD offers these challenges at a time when …

The emergence of community-based Participatory Design as a distinctive field of
Participatory Design is relatively recent. In this chapter we trace major themes in …

Participatory design–the direct involvement of end-users and other stakeholders in design–
has become a standard design paradigm in informatics, that is, in developing information …

The benefits of service learning, a genre of experiential education meant to balance benefits
of service for the community and learning for the student, have long been heralded across …

This chapter discusses methods that go beyond merely adding users—methods to create
new settings and experiences that can assist computer professionals to work in partnership …

In this paper we examine the way Information and Communications Technologies (ICTs)
support forms of community activism that operate outside formal political and institutional …

As technology becomes more embedded in our daily lives, there is a great deal of hope
about the use of information technology to achieve positive community outcomes like …

Many people manage a complex assortment of digital information in their lives. Volunteer
coordinators at nonprofit organizations are no exception; they collectively manage …

We present the results of a qualitative study of the use of social computing technologies by
volunteer coordinators at nonprofit organizations. The work of volunteer coordinators is …