Purpose Artificial intelligence (AI) is currently having a dramatic impact on marketing. Future
manifestations of AI are expected to bring even greater change, possibly ushering in the …

Addressing endogeneity can be a challenging task given the different sources of
endogeneity and their impacts on empirical results. While premier business journals …

We trace the evolution of research on organizational learning. As organizations acquire
experience, their performance typically improves at a decreasing rate. Although this learning …

La gestión de calidad resulta hoy día una estrategia para impulsar la competitividad
empresarial que permite, desde una perspectiva integral, observar la organización como un …

Using online customer reviews for airline services, this study examines the impacts of
various attributes of airline service failures and subsequent recovery actions on customer …

This research empirically examines the influence of psychological safety on knowledge
sharing among coworkers in manufacturing and service operations contexts. Reconciling …

Learning from past experience is central to an organization's adaptation and survival. A key
dimension of prior experience is whether an outcome was successful or unsuccessful …

Sustaining operational productivity in the completion of repetitive tasks is critical to many
organizations' success. Yet research points to two different work-design–related strategies …

This paper seeks to quantify the long-term financial impact of negative word of mouth
(NWOM), an issue that has long challenged extant research. We do so with real-world data …

Medical devices play an increasingly significant role in the delivery of health care today.
However, persistent quality problems with medical devices and the associated recalls …