The social networks and the rapid development of new technologies have led to
considerable changes in the tourism industry. Artificial intelligence, in particular natural …

Purpose When a concept is diffusely defined or, as this article argues,“taken for granted”, it
becomes very difficult to track such concept on the literature and have some continuity as …

Customer online reviews of hotels have significant business value in the e-commerce and
big data era. Online textual reviews have an open-structured form, and the technical side …

Understanding customer experience is an essential part of service operations for sustaining
business in the sharing economy. We investigate the relationship among customer …

Purpose The purpose of this paper is to provide a review of hospitality and tourism studies
that have used social media analytics to collect, examine, summarize and interpret “big data” …

The online travel review has become one of the most influential information sources for
travelers' decision making. This research primarily aims to examine the relationship between …

Purpose The study aims to provide a critical review of the origin, development and process
of sentiment analysis (SA) and a demonstration for hospitality researchers and students on …

Despite the important role of the sentiment of customer reviews in the tourist decision-
making process, it has received limited attention from the field of tourism demand …

Purpose Based on more than 2.7 million online reviews (ORs) collected with big data
analytical techniques from Booking. com and TripAdvisor. com, this paper aims to explore if …

The Internet is benefiting the people to access and provide information. One of the platforms
to share the information is online social networks such as blogs, Facebook, and Twitter …