The aim of this study is to investigate the effects of customer satisfaction and customer
delight on customer loyalty through customer retention. Data were collected using a …

Simulation-based learning (SBL) presents a wide variety of opportunities to practice
complex computer and networking skills in higher education, employing various platforms to …

This research empirically investigates the impact of corporate social responsibility on
customer delight and revisit intention of customers in the hospitality and tourism industry …

The purpose of the study was to analyze the effect of brand value, brand credibility, arousal,
brand love, online buying on delight and the effect of delight on intention to book a …

The phenomenon of online purchasing is rapidly gaining momentum. Observing the
exponential growth of businesses in this trade indicates that there is still a vast untapped …

The increasing number of businesses has created competition among e-commerce
companies. Lazada is one of the largest e-commerce in Indonesia, which has experienced a …